BT Business Broadband unfair practices?

Question

We signed up with the BT Business broadband service a few months ago, and agreed that the business email capacity would be capped at 100MB. Fair enough we thought.

A few months down the line they arbitarily reduced that capacity to 70MB. In all fairness, you'd expect that if they change the terms of their service, we the consumer would have some rights to either reject their service for being insufficient to our needs, negotiate some reduction in fees for a lesser service.

But since they do have some get out clause in their small print which in effect says that they can do and change whatever and we the consumer would still have to foot the monthly bill, we're a bit unsure about this.

What do you think? Should this unfair business practice be open to legal challenges, even with that small print being in place? Sure there should be a limit to what businesses can "get out clause" themselves out of?

Answer 1

Try to discuss it with BT.
Document everything.
Contact CAB, OFT, OfCOM for advice.
Advise BT and tell them that you have contacted OFT, OfCOM
Then contact Which? & WatchDog.
Advise BTand tell them you have contacted Which? & WatchDog.
Discuss again with BT!