I wish I had investigated this company on the web before using the company suffice to say lesson learned. After reading hundreds of complaints I would have not used their services. I made a simple mistake and called them immediately literally within minutes and was greeted rudely and spouted a company line that has no regard for any situation. I found there is no real recourse from them or any of there affiliates including discover card. I have dealt with many companies and have never had such treatment I suggest you read about them from real customers before you use them. I'm suggesting if you find your self in this situation boycott there partners as well perhaps the will begin to have consideration for their customers. So what else should I do?
2007-02-19 09:39:30 · 2 answers · asked by bill b 1 in Travel ➔ United States ➔ Other - United States
That is very strange. I use them all the time. I have had problems but they resolved them immediately---even when it was my mistake! I would write a letter or......you can always cancel the payment on your credit card.
2007-02-19 09:43:38 · answer #1 · answered by holeeycow 5 · 0⤊ 0⤋
Without giving details of the issue, it is difficult to suggest a course of action. If you truly believe you have been wronged, file a complaint with the Better Business Bureua and keep getting the word out online. Since Priceline is exclusively an Internet company, spreading the word on the Internet will hurt their business. Let them know that you are willing to express your dissatisfaction around the Internet if the are not willing to correct the issue to your liking. Sometimes companies will bend, sometimes they won't. It is worth a try.
2007-02-19 09:47:14 · answer #2 · answered by binary sunset 3 · 0⤊ 0⤋