I work for a convenience store that regularly imposes undercover stings for underage cigarette sales. This is a common business practice, and I have no problem with that. However, in effort to provide quality customer service, not to mention common sense, if I have seen someones identification before, I will not ask to see it again. My corporate office sent in such a person. I recognized the person, as I had seen their ID previously, so as a courtesy, I did not ask to see it again. The company is not taking into consideration that I knew the person to be over the age of 18, as I had seen the ID before, and are trying to suspend me for a day without pay. I feel that this is morally wrong, but I do not know if it is legally wrong. I feel that I provide excellent customer service, and I take pride in the fact that I get to know my customers on a personal level.
Was the company wrong in sending in someone I knew to be over 18, or was I wrong in not carding everyone, every single time?
2007-02-19 02:37:30 · 7 answers · asked by Anonymous in Society & Culture ➔ Other - Society & Culture
You are not wrong and I am sorry that this happened to you. The company is being unreasonable. Too many convenience stores have a high employee turnover and BAD service. They should appreciate the fact that you are being a caring and competannt part of their team. Too bad for them. Because you should be looking for another job...Where you aren't treated like an idiot...
2007-02-19 02:47:43 · answer #1 · answered by Anonymous · 2⤊ 0⤋
it may be morally wrong and rude too regular guests, but if it is the policy of the business then you have to abide by the rules, and you didn't so you were punished.
I work in the hospitality business, we need ID for check ins and even if the guest is locked out. Its kinda sad but the fact is too many people have abused the system so the system punishes the employee.
I cant tell you how many times I have been yelled at by a guest because they lost their keys, I have no idea who they are and they don't have an ID on them.
Simple rule of thumb for Id's, card every one, even if you know your regulars take their ID do a spot glance hand it back. if your boss corners you on it say you saw it you recognized it and they were over 18, they cant bust you for that.
besides now you know what they spy looks like.
best of luck
2007-02-19 10:55:04 · answer #2 · answered by Stone K 6 · 0⤊ 0⤋
I don't know where you live, or what your company guidelines are, but many states have laws that you have to see that ID of people up to age 27 for cigarettes. In other words, you can get in legal trouble for not looking at the ID of a person who is 23, even though they are legally allowed to buy cigarettes. It's stupid.
However, what you cite is completely different. If you've seen this person's ID before, then you know they are of age and you have not done anything wrong. If you haven't done anything wrong, then what are they disciplining you for? Specifically?
It is not legally wrong to suspend you, but I would definitely fight it. Get the person to say that they've shown you their ID before, and fight it.
2007-02-19 10:48:25 · answer #3 · answered by Milana P 5 · 1⤊ 0⤋
The problem is they do not believe that you remembered that person.
Apparently they want to be straight to the letter of the rule, ID everyone.
What they did to you was lousy, but they sign your check, right?
So bend to the rule and go with it.
But do something to enjoy your day off. There'll be days that you WISH you could get off.
2007-02-19 10:45:15 · answer #4 · answered by Jed 7 · 2⤊ 0⤋
what you're doing is completely normal as everytime i go into supermarket they check for the first or second time and after when they recognize me they don't check.
something isn't right with you're company. did you tell your manager? if that doesn't work out, get help from dpt of labor.
2007-02-19 10:43:33 · answer #5 · answered by Tosh 3 · 1⤊ 0⤋
I would retain Jackie Child and sue their a s s
2007-02-19 11:06:02 · answer #6 · answered by Anonymous · 0⤊ 0⤋
Never trust your employer, no matter where you are. They are out for #1. You need to cover your own butt.
2007-02-19 10:52:47 · answer #7 · answered by Anonymous · 1⤊ 0⤋