Today I went to walmart for a oil change and to repair my flat tire. I took my car in today at 10am. I told them what i want done and they said 45 minutes. A hour passes and they haven't even worked on my car. About a half hour later they call me and told me that my flat tire i brought in can't be fixed because the nail is in the side wall and they are not allowed to do it. I said ok and I bought a new tire. It is past noon and finally my car is done. I pay for the tire and oil change and it is $140 bucks. So I grab my keys and go home. They tossed my flat tire in my trunk without telling me and left a 5 qt empty bottle of motor oil in my car as well. Then to top it off as im driving home white smoke is coming from my car. I get home and find a bunch of oil spilled across my engine bay thus causing my engine to burn the oil on top. I called the walmart immediatly to speak to the manager and was on hold for 45 minutes! Then they told me that they are on lunch and to call back! I took pi
2007-02-18 07:48:28 · 5 answers · asked by Jay Dee 2 in Cars & Transportation ➔ Other - Cars & Transportation
i took pictures of my engine bay and my car with my camera. I am extremely mad about the service and the lack of respect for my vehicle by wal-mart. What kind of actions should i make to make sure this doesn't happen again and to have my car taken care of?
2007-02-18 07:50:04 · update #1
I'm sorry this happened. I would've been rather pissed myself!
Your first mistake was to try to call on the phone. You KNOW this doesn't get resolved over a phone!. It's going to be hard, but the trick is to GO TO WAMART and honestly be pissed and persistent. When they realize that you are a problem that won't go away, they will try to offer some sort of resolution.
Be firm, but don't get yourself arrested!
Good Luck.
2007-02-18 07:54:41 · answer #1 · answered by rob1963man 5 · 0⤊ 0⤋
First of all... Why does anyone even shop at WAL-MART? The only thing you can count on in WAL-MART is crowded aisles, trashy people dragging there kids by the arms and LOW prices because WAL-MART bullies the manufacturers into getting the best prices - some of which they pass along to the consumer. I won't step foot inside a WAL-MART.
That's my soap-box.
OK... Take the car back to them and tell them you want the following at a minimum.
Remove the trash from your car and dispose of the tire (You may have already paid the disposal fee).
Have your engine and engine bay steam cleaned. This is a must or it will collect dirt and grime from now on.
Get your money back for the oil change at a minimum, or for the entire job at a maximum. This is for the trouble you will have to put up with while you take your car to get it steam cleaned.
By the way, steam cleaned does not mean washed at a local car wash. You do not want to give your electrical system a bath!
Good luck, and... stop shopping at WAL-MART
2007-02-18 08:40:00 · answer #2 · answered by sk33t3r 3 · 0⤊ 0⤋
Call the store back and ask for the number for the area's District Manager. I would also contact your state's department of motor vehicles and raise a stink. This was a poorly done job for so much money. I would also not have the second rate grease monkeys at Walmart touch your car again. Get your money back from them.
2007-02-18 07:59:51 · answer #3 · answered by F T 5 · 0⤊ 0⤋
Boycot walmart, they are so rude. the service is poor all the time. Just stop shopping at walmart. That's why I do my own oil changes. It only takes a few minutes and you don't have to worry about making a mess of your car. You may need to talk to a lawyer.
2007-02-22 07:02:20 · answer #4 · answered by januaryman169 2 · 0⤊ 0⤋
ok heres what you do take your photos to your local television station talk to a reporter tell him what happened to u then if your story is good enough they will send camera crews to that walmart and will expose them as being ripoff artists. you can also file a lawsuit against walmart you may win lots of money
2007-02-18 07:55:38 · answer #5 · answered by Naturefan 1 · 0⤊ 0⤋