I use a wireless router and whenever this is switched on in order to use broadband, I am unable to use my phone. There is no dial tone. Incoming calls ring but I am unable to answer them unless I switch off the router. Any ideas what could be causing this? All phone extensions are connected to a filter and I have tried different filters, without success. I have a BT phone line/Virgin ISP. Any suggestions what to do? Many thanks.
2007-02-17 22:31:44 · 9 answers · asked by HobNob 1 in Computers & Internet ➔ Internet
Either a Router Problem or Line Problem.
Ring BT Report a Line Error line and check to see if their is a fault. If there is, it will either be fixed from their end or they will come to your house.
If there is no error, then it is likely to be the Router.
2007-02-17 22:39:08 · answer #1 · answered by Anonymous · 0⤊ 0⤋
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2016-12-04 08:03:31 · answer #2 · answered by ? 4 · 0⤊ 0⤋
Talk to Virgin Tech Support. Sounds like your router is naff.
2007-02-17 22:35:49 · answer #3 · answered by Del Piero 10 7 · 0⤊ 0⤋
Easy. Your phone needs to have call waiting on it. If you phone does not have that option then technically you have one line. With call waiting, you are talking to someone (or on computer) then you hear a beep, the person calling and you can switch lines or use three way calling. Anyway, investigate. But you will need call waiting on the phone line or my name aint the Lone Ranger. lol
2007-02-17 22:44:28 · answer #4 · answered by Big C 6 · 0⤊ 1⤋
Change your ISP to BT Broadband. It is the best.
2007-02-17 22:36:01 · answer #5 · answered by Anonymous · 0⤊ 0⤋
Your router/hub is at fault, ask your provider to exchange it.
I do not have call waiting so I would comfortably assume it is not an issue - in fact that suggestion is a bum steer and you would be chasing smoke if you decide to pursue it - I feel.
good luck
2007-02-17 23:15:38 · answer #6 · answered by treving 42 6 · 0⤊ 0⤋
You could try re-setting the router, is there is a button somewhere to physically re-set it?
2007-02-17 22:43:38 · answer #7 · answered by Anonymous · 0⤊ 0⤋
You do have ADSL filters on all your phones don't you?
2007-02-17 23:55:34 · answer #8 · answered by 86er 3 · 0⤊ 0⤋
ur filters myt b broken..... try geting a new filter and c if it works then.....
2007-02-18 10:39:26 · answer #9 · answered by nufc mad 3 · 0⤊ 0⤋