I just tried to install Itunes to my mums PC and noticed that the CD/DVD drive had been disabled. i tried to re enable the drives but it wouldnt enanble them, thinking something was wrong i ran a virus check only to find 400+ spyware trojan virus on her PC. I clean then and tried to quarantine them however one of them (sorry cant remember the name) couldnt be removed. It then started to auto shut down and before i could cancel it, it switched off. I now cant get pass the safe mode splash screen even trying to boot off the recovery only gets me 1 further screen saying detecting NTHardware and wont go any further. It hangs until you ctrl alt del and restart. Please help
2007-02-17 08:28:32 · 8 answers · asked by zsphodge 1 in Computers & Internet ➔ Hardware ➔ Other - Hardware
If it's windows XP, you can try to system restore it. But since you can't even get into safe mode, I suggest you try to boot from your windows CD, and do a repair installation. This will work with any version of windows from Windows 98 (and maybe even earlier). Then, recover whatever data you need from the computer, transfer it via LAN or USB or burn it to a DVD (or cd if it fits) and reformat the computer. Then reinstall windows. I wouldn't suggest leaving the repair installation on, because it's generally much less stable than a clean install of windows. But, to do this, you would need a bootable windows CD. If you don't have one, search online for a windows CD boot image.
2007-02-17 08:37:42 · answer #1 · answered by Champ P 2 · 0⤊ 0⤋
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2016-10-02 07:34:04 · answer #2 · answered by ? 4 · 0⤊ 0⤋
I'm not sure what the problem is, but your hard drive can be connected to another computer as an external drive to retreive your information. Then you would reformat the hard drive. I had a virus on my computer that I couldn't remove and that is how I resolved it. I bought an adapter on ebay that allowed me to connect it to another computer using the USB port. Here is one:
http://cgi.ebay.com/USB-2-0-2-5-3-5-5-25-Hard-Drive-Enclosure-Adapter_W0QQitemZ180086937110QQihZ008QQcategoryZ41911QQssPageNameZWDVWQQrdZ1QQcmdZViewItem
2007-02-17 08:38:29 · answer #3 · answered by S R 3 · 0⤊ 0⤋
Take it to a computer shop. Sounds like Windows is now corrupt due to the virus infection. Not something that can be resolved with Yahoo Answers.
2007-02-17 08:32:41 · answer #4 · answered by Erick 4 · 0⤊ 1⤋
nice....virus programing at its best.
try hitting F8 repeatedly when you start it up that way you can start your computer using last known good configuration.
if that doesnt work insert the OS cd and try a repair.
you can take it to a professional
o
r you can completely erase the HD and reinstall windows.
2007-02-17 08:36:02 · answer #5 · answered by jlp.media 3 · 0⤊ 0⤋
Hi. Sounds like a registry problem to me. If you can get it into safe mode, either use 'System Restore' or a registry scanner. Hate it when that happens!
2007-02-17 08:37:18 · answer #6 · answered by Cirric 7 · 0⤊ 0⤋
I find a very large hammer struck violently against the front numerous times, and a bottle of washing up liquid poured in the back may help.Or try swearing a lot then throwing it out the window.
2007-02-17 08:36:30 · answer #7 · answered by Anonymous · 0⤊ 2⤋
Please tell your mum. If you take it to a shop they can backup the files off of your hard disk before they restore the system which is what it sounds like you need to do. If you keep messing with it you may trash the hard disk.
2007-02-17 08:36:46 · answer #8 · answered by Barbara H 3 · 0⤊ 0⤋