how to be a good sales representative?

Question

im working as sales officer in a trading business and we're selling imported vehicles from US and Japan.

Answer 1

Know your customers! Know what they need, when they need it & be prepared to give them options, accurate information and excellent service.

Know your products! Makes, models, delivery timelines, import challenges. Stay on top of you supply chain & know what's here & what's coming.

Be a problem solver! When a problem comes up, be the person who solves it and gets the customer what they need.

Establish relationships with key customers, import officials and your own company's internal administration (marketing, credit department, management). Knowing these people will allow you to move through the system faster & provide your customers with the best service available.

Stay in contact with key people. Even if they aren't due to make a purchase or help you out - stay in touch. Use cards, e-mails or the occassional fax to keep them clued in as to what's going on. Ask customers, vendors, officials what the best way to contact them is. Make sure you get their information & keep it current. Make sure they all have our card and/or contact information.

Best of Luck!

Answer 2

1. Improve your listening skills. Prospects will tell you their needs and give you buying signals if you listen. Anyway you want the customer to do most of the talking.
2. Show empathy to let a prospect know you understand the buying process from their side. This will reduce the relationship tension and get prospects in the buying zone faster.
3. Don't forget to ask for the order using whatever close method you like. Summarising the customer needs and the features of your products that address those needs is useful before closing.
4. Learn how to deal with objections in a professional way. This is not the point to be aggressive or defensive. A method to do this is
Listen for the objection
Share with the customer your understanding of the objection. Use of empathy is good at this point.
Clarify any information that your unsure of.
Problem solve will the customer the basis of the objection.
Ask for some action. This may be to do something else to get around the objection or you may attempt to close agaian if you feel you can handle the objection.
Remember LSCPA

Ask the boss for some sales training and some coaching on the job.

Good selling

Answer 3

First and foremost do you believe in the product you are selling? That is about 25% of the sale, you have to believe you are selling the best solution for their needs.
Next, ask they potential buyer open ended questions about their needs. A lot of people will say they need cheap and simple but after talking to them you may discover that they actually need more than they originally intended. Example: husband doing all the talking and looking for a car for the wife who he says will only use it to go shopping and take kids to school, maybe for her to go to work. Ask questions to the wife as well, "Do you ever need to run a carpool, soccer practise? Anything that a typical 4 person car wouldn't be large enough?
It wasn't that the husband was trying to be controlling, he just may not have realized all she does in a day that she might need something a little bigger than a compact car.
By asking the right questions you are getting the best car for that buyer, that's about 50% of the sale. Then don't forget to ASK for the sale. "Let's see how low we can get that interest rate, shall we. Just sign here to give me permission to run your credit and we'll take another look at that 6 cylinder SUV that your wife will love driving."

Answer 4

Ok. be aggressive is #1 Build a Relationship with your customer, build rapport #2 know your product #3, follow up and follow through on promise#4, follow up after the sale #5. in the middle.. learn how to sell watch tapes on closing learn your craft like a mechanic learns to fix a car. be happy and love your job.
Stay cool.. good luck

Answer 5

Check out ( http://www.salesandmarketinghelp.com )
They have everything you need to know.