What should I do? Should go up 2 da dean of the school....?

Question

Well, the problem is related to the school. Ok..my laptop had a little virus and I went to have it fix at my college campus which they fix your computers for free..about wks later, they returned it back unfixed and broken. Well, my laptop was cracked at the hinges but it was only on the left side and when I gave it to them they made it worst..broken all the way on 2 sides and worst of all they made it to a point where the computer won't even turn on. They power doesn't work anymore. When I went and talk to all the heads they have, all said that the school is not responsible and won't do anything.....they said my laptop was cracked and everytime when they open it and close it the wires could be broken which connected to the screen so it cause the whole machine to turn off and broken.They said it was a hardware problem of mine and suggest I should send it to the shop. Now i dont kno wat 2 do since ive already talk 2 all the head ppl in charge of this@ da school n they wont do me any good

well do ya think they r responsible for this that happened to my computer, if they said they're not responsible, they shouldnt try to fix it but give it right back to me...right?

Answer 1

1. Go to the library or a friend's computer and write them an email explaining that you need a loaner computer to continue your schoolwork while considering this issue.

2. Document everything that has happened in a timeline--with the date in the left column, a middle column with who said or did something, and what happened in a comments column on the right.

3. Go to the school arbitration committee or other ombudsman to get someone to help you get your computer fixed or to get the school to replace it.

Student Services or your counselor should be willing to help you with this process.