NHS Complaints?

Question

In view of one story in the paper today"86yr old lady dies on ward with maggot infested wounds".
My question is as the daughter was a senior nurse and there were complaints about her mothers treatment from various relatives instead of complaining why did they not do more to ensure her personal care if they could see what was wrong.
Even if it meant doing the job themselves for thier much loved relative,It seems they had the knowledge but did nothing or are they now suffering from guilt complex and so have registered a complaint about her care.
I have nothing but admiration for the care I have recieved in the past from the NHS but if needed my wife or I would take our relative home to nurse and make sure there was proper support care that is available in the community.

To Mighty C I have seen both NHS and Private care as soon as things go wrong in the private sector guess where the patient ends up yes its left for the NHS to try and put it right,Also in private care if you need a specific treatment the private care provider buys this service from the NHS(Que jumping)therby making the waiting list longer.

Also to Natalie I have taken patients home only to find their relatives sneaking out of the back door to avoid their responsibilities.

Answer 1

I too am a nurse, I feel that the media love nothing better than to criticise and demoralise nurses and to a lesser degree Dr's.

I always do my absolute best for my patient often go without lunch and coffee breaks to make sure that nobody has to wait for the toilet/treatment/discharge medication. Wards are often short staffed due to lack funding,high sickness rate etc and find this constant criticism in the press soul destroying.

Yes I think the daughter should have been more pro active ,especially as she was a senior nurse. I often find the most complaining relatives are the ones who feel guilty.

I like you have nothing but praise for the care in the NHS my Little ( then age 4) boy was in hospital for 4 months receiving chemotherapy for
Non Hodgkin's Lymphoma and they where fantastic sometimes the ward was busy so I would make his bed. I always got him washed and dressed and made sure he was fed and had a drink etc and I was glad to do so!

Answer 2

There is good and bad practice throughout the NHS. I Know of someone who was in hospital 6 wks totally unable to care for herself. When the ward sister was asked about a certain painful medical condition that had gone un- noticed she answered we do not deal with personal hygiene on this ward that is up to the patient. So the patient had not had a wash all the time she was there and is now in alot of pain with a condition which could have been sorted if only she had been given at least a wash. In my eyes this is neglect and if you treated a dog like this you would be procecuted.

Answer 3

At the end of the day, with this modern world driven to have a fast life with fast work and fast money, none of us have the time to sit down with relatives and check if they are doing ok. This is when, we all finally have the chance to take a breather, we realise that our loved ones are not doing so great, we rely on the NHS, to help them whilst we go back to our fast lifes.

However, with the ever so popular demand of the NHS, numbers of beds, staff and services can not no longer cope.

Even, thou I dont work at the departments myself, A typical A&E dept, probably recieves thousands of calls during the night from stabbings to broken hips and arms.

However there is the odd one who comes in with a false alarm of thinking, they may have a chest infection or heavy cold, the only reason why they turn to a&e is because they can not be bothered to wait till the morning to see their GP. Wasting time for both nurses at the hospital and staff.

Answer 4

I totally agree with you!!! The problem with many people is, that they would rather pass on the blame onto someone else than taking responsibility for themselves or they look for a way to make money out of their misery.

I as nurse cannot imagine leaving a patient in such a condition let alone someone I love and respect. The daughter should be stripped of her pin number as well as the nurses in charged of this poor lady, and the money used to make sure that these type of thing never happen again.

Family members have the responsability to make sure that anyone admitted to hospital have the care and attention needed to get out of hospital in a better condition than the one they went in.

Answer 5

This is why there is more pressure on the NHS, because relatives are unwilling to take any responsibilty of care on their shoulders due to having their own lives etc etc.

I know if it was my relative (and a lot of other people), I would ensure that the best care is delivered and also 'muck in' and do my part. I mean it's family for god's sake.

Answer 6

you could the two write a letter of formal grievance to the practice supervisor or Senior coaching better half the surgical technique in contact or wirite a letter on your community NHS believe - handle in telephone e book - to initiate the ball rolling. whether that's an alleged case of negligence - proving it is the element. whether that's of a greater extreme nature - evaluate regarding the police. it could additionally be pertinent to seek for suggestion from a solicitor. The preliminary consultation would desire to be loose yet a minimum of they might propose or grant to take up the case on your behalf. appropriate of luck with this one and that i basically desire all of it works out for you

Answer 7

Sorry, but you'll get no praise for the NHS from me.

My mother has been put on a 6 month waiting list for an opperation that is classified as "serious".

If we had Bupa it would be done in a few weeks.

Answer 8

Hi,I agree 100 per cent with you.I have nothing but praise for our nurses.The family are after compensation.Like you if a relative of mine was in that state i would have created havoc not waited untill they died.

Answer 9

hI i HAVE A DEEP CUFF TEAR IN MY SHOULDER IVE SUFFERED THIS FOR 2 YEARS 2 MONTHS IV JUST BEEN PASSED FROM HOSPITAL TO DOCTOR IV BEEN TRYING TO GET IT SORTED OUT FOR THE LAST 10 MONTHS AND STILL NO HELP . I THINK ITS ABSOLULETEY DISGUSTING HOW IM BEING TREATED, I NEVER BOTHER THE DOCTOR I DONT GO OFTEN AND WHEN I NEED HELP THEY WONT HELP ME OTHER PEOPLE GET TREATMENT SO WHY CANT. I ??pLEAES CAN YOPU HELP ME TO GET IT SORTED. i WENT DOCTORS IN MARCH 2014 SENT ME FOR SCAN JUNE 6TH WENT FOR RESULTS JULY 10TH WENT SEPT3RD WENT OCTOBER 1ST WENT OCTOBER 8TH NOW WAITING TO GO HOSPITAL AGAIN WHY HAVENT THEY TREATED ME .THANK YOU MRS P JOHNSON

Answer 10

Look the staff are wonderful but the funding is not there!!