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I am checking my nortion anti virus program to see if i have any viruses on the computer. about every 2 mintues a virus comes up like tojan horse downloader.Agent.IQT how do I get rid of all of them and what should i download so i wont get no more viruses on my computer.

2007-02-16 02:54:47 · 10 answers · asked by Shawn S 1 in Computers & Internet Security

10 answers

www.trendmicro.com Go to 'Free Tools'
This is a free online virus\spyware\malware scanner

2007-02-16 02:59:38 · answer #1 · answered by afox1998 4 · 0 0

You have to update your virusprotection! If you need, I can give you few links that deal with anti virus and anti spy wares. I think you have to select a standard anti virus. I have come across a website that gives a brief study on computer viruses and their removal. It is very useful. Please visit
http://jskproducts.co.uk/antivirus.htm Here they give details of free as well as paid anti virus programs.
You may also try to select and install a suitable anti spy ware from the following link to protect the Pc against spy ware attacks.
http://www.jskproducts.co.uk/spyware.htm . Here also free as well as paid software details are given!

2007-02-18 05:37:14 · answer #2 · answered by Anonymous · 0 0

write down the name of the trojan and go to www.symantec.com, go to the virus removal tools section and seach for the tool to remove the name that you have.

You can download AVG which is an antivirus and it is bundled with Ewido which is a spyware protection program and run scans regularly. Both are free and work very well. http://free.grisoft.com/freeweb.php/doc/2/


I also recommend downloading spybot which is another spyware tool. I usually recommend 2 spyware tools because one might pick up something that the other missed. http://www.safer-networking.org/en/download/index.html

good luck.

2007-02-16 11:02:29 · answer #3 · answered by Slim Shady 5 · 0 0

Go to http://www.prevx1.com and download the 30 day trial version...it worked great for me and plus it found 3 other Trojans on my computer that my virus scanner wouldn't find...Its a trial and it still deletes and cleans the viruses...good luck and try it out...

2007-02-16 11:02:00 · answer #4 · answered by Anonymous · 0 0

if you let norton complete the scan it will ask you what to do next it automatically quarintens them but you can delete them too. Also it may be a good idea to disconnect your internet while your doing this so the virus arent sending informaition. When its finished just re connect your internet.

2007-02-16 11:04:28 · answer #5 · answered by Anonymous · 0 0

If they are detected, Norton should remove them or quarantine them. Try running a scan while in Windows Safe Mode (press F8 just before Windows starts to load).

2007-02-16 11:00:17 · answer #6 · answered by Yoi_55 7 · 0 0

I would say get AVG Antivirus the Free or PRO version either works fine or BitDefender thats also another great antivirus program.

2007-02-16 10:59:53 · answer #7 · answered by hysisneon 2 · 0 0

Sounds like a nasty one.. maybe try a system restore...

2007-02-16 10:59:45 · answer #8 · answered by MonkeyKing669 2 · 0 0

im sure u dont wat to go tru alot of hasle ...if ur using windows..wich im sure u r..just go to dat link...dl and run it and dat should help u alot

2007-02-16 11:32:56 · answer #9 · answered by Dman 1 · 0 0

The following instructions pertain to all current and recent Symantec antivirus products, including the Symantec AntiVirus and Norton AntiVirus product lines.

Disable System Restore (Windows Me/XP).
Update the virus definitions.
Run a full system scan and delete all the files detected.
Delete any values added to the registry.
Edit the Win.ini file.
Edit the System.ini file.
Clear the Temporary Internet Files folder.

For specific details on each of these steps, read the following instructions.

1. To disable System Restore (Windows Me/XP)
If you are running Windows Me or Windows XP, we recommend that you temporarily turn off System Restore. Windows Me/XP uses this feature, which is enabled by default, to restore the files on your computer in case they become damaged. If a virus, worm, or Trojan infects a computer, System Restore may back up the virus, worm, or Trojan on the computer.

Windows prevents outside programs, including antivirus programs, from modifying System Restore. Therefore, antivirus programs or tools cannot remove threats in the System Restore folder. As a result, System Restore has the potential of restoring an infected file on your computer, even after you have cleaned the infected files from all the other locations.

Also, a virus scan may detect a threat in the System Restore folder even though you have removed the threat.

For instructions on how to turn off System Restore, read your Windows documentation, or one of the following articles:
How to disable or enable Windows Me System Restore
How to turn off or turn on Windows XP System Restore

Note: When you are completely finished with the removal procedure and are satisfied that the threat has been removed, reenable System Restore by following the instructions in the aforementioned documents.

For additional information, and an alternative to disabling Windows Me System Restore, see the Microsoft Knowledge Base article: Antivirus Tools Cannot Clean Infected Files in the _Restore Folder (Article ID: Q263455).

2. To update the virus definitions
Symantec Security Response fully tests all the virus definitions for quality assurance before they are posted to our servers. There are two ways to obtain the most recent virus definitions:
Running LiveUpdate, which is the easiest way to obtain virus definitions: These virus definitions are posted to the LiveUpdate servers once each week (usually on Wednesdays), unless there is a major virus outbreak. To determine whether definitions for this threat are available by LiveUpdate, refer to Virus Definitions (LiveUpdate).
Downloading the definitions using the Intelligent Updater: The Intelligent Updater virus definitions are posted daily. You should download the definitions from the Symantec Security Response Web site and manually install them. To determine whether definitions for this threat are available by the Intelligent Updater, refer to Virus Definitions (Intelligent Updater).

The latest Intelligent Updater virus definitions can be obtained here: Intelligent Updater virus definitions. For detailed instructions read the document: How to update virus definition files using the Intelligent Updater.

3. To scan for and delete the infected files
Start your Symantec antivirus program and make sure that it is configured to scan all the files.
For Norton AntiVirus consumer products: Read the document: How to configure Norton AntiVirus to scan all files.
For Symantec AntiVirus Enterprise products: Read the document: How to verify that a Symantec Corporate antivirus product is set to scan all files.
Run a full system scan.
If any files are detected, take note of the file names, and click Delete.

If the infected files are detected in the \Temporary Internet Files\Content.IE5, due to the design of the operating system, you will not be able to delete them. Write down the entire path and file name and clear the Temporary Internet Files Folder at the end of the removal instructions.

Important: If you are unable to start your Symantec antivirus product or the product reports that it cannot delete a detected file, you may need to stop the risk from running in order to remove it. To do this, run the scan in Safe mode. For instructions, read the document, How to start the computer in Safe Mode. Once you have restarted in Safe mode, run the scan again.

After the files are deleted, restart the computer in Normal mode and proceed with the next section.

Warning messages may be displayed when the computer is restarted, since the threat may not be fully removed at this point. You can ignore these messages and click OK. These messages will not appear when the computer is restarted after the removal instructions have been fully completed. The messages displayed may be similar to the following:

Title: [FILE PATH]
Message body: Windows cannot find [FILE NAME]. Make sure you typed the name correctly, and then try again. To search for a file, click the Start button, and then click Search.

4. To delete the value from the registry
Important: Symantec strongly recommends that you back up the registry before making any changes to it. Incorrect changes to the registry can result in permanent data loss or corrupted files. Modify the specified subkeys only. For instructions refer to the document: How to make a backup of the Windows registry.

Click Start > Run.
Type regedit
Click OK.

Note: If the registry editor fails to open the threat may have modified the registry to prevent access to the registry editor. Security Response has developed a tool to resolve this problem. Download and run this tool, and then continue with the removal.


Navigate to the subkeys:

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\RunOnce
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\RunServices
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\RunServicesOnce
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer\Run
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnce
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\RunServices
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrenVersion\RunServicesOnce
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnceEx
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\Run


In the right pane, delete any value that refers to a file that was detected during the scan.


Exit the Registry Editor.

5. To edit the Win.ini file
WARNING: The following steps instruct you to remove the text from the run= line of the Win.ini file. If you are using older programs, they may load at startup from one of these lines. If you are sure that the text contained in these lines is for the programs that you normally use, then we suggest that you do not remove it.

If you are running Windows 95/98/Me, follow these steps:

Click Start > Run.
Type the following:

edit c:\windows\win.ini

and then click OK.

(The MS-DOS Editor opens.)

NOTE: If Windows is installed in a different location, make the appropriate path substitution.


In the [windows] section of the file, look for a line similar to:

run=[TROJAN FILE NAME]

Note: [TROJAN FILE NAME] refers to the file name detected during the scan.


If this line exists, delete everything to the right of run=


Click File > Save.
Click File > Exit.

6. To edit the System.ini file
If you are running Windows 95/98/Me, follow these steps:
Click Start > Run.
Type the following:

edit c:\windows\system.ini

and then click OK.

(The MS-DOS Editor opens.)

NOTE: If Windows is installed in a different location, make the appropriate path substitution.


In the [boot] section of the file, look for a line similar to:

shell = Explorer.exe [TROJAN FILE NAME]

Note: [TROJAN FILE NAME] refers to the file name detected during the scan.


If this line exists, delete everything to the right of Explorer.exe.

When you are done, it should look like:

shell = Explorer.exe


Click File > Save.
Click File > Exit.

7. To clear the Temporary Internet Files folder, if required
Log on to the computer using the name that was shown in the path that you wrote down in the scan and delete infected files section.

For example, if the path was:

C:\Documents and Setting\Linda\Local Settings\Temporary Internet Files\qrwmqczd.dll

log on to the computer as Linda.


Start Internet Explorer.
Click Tools > Internet Options.
In the Temporary Internet Files section, click the Delete Files button.
Check Delete all offline content, and then click OK.

2007-02-16 11:06:52 · answer #10 · answered by RetiredTech 3 · 0 1

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