hi just put a heat pump in my home and someone told me that the heat strips are heating up but the heat pump is not working . when i turn the air on the fan on the outside unit comes on ,but when i turn on the heat the outside unit does nothing ,when the heat comes on is the outside fan suppose to come on. someone told me they might not of wired the thermostat for a heat pump is that possible? i have a 5 ton unit and it does not heat up very good but it should. the heat bill is very high to. what are the signs that i can look for to see if the heat pump is working not the heat strips?
thank you for any help you can give
john
2007-02-16 02:04:29 · 3 answers · asked by john c 1 in Home & Garden ➔ Maintenance & Repairs
When you turn your heat on, you should here the compressor humming and the outdoor fan should also be running. You can also put your ear against the copper lines and hear the refrigerant running through them. It sounds to me like it is not running. I would call whoever put it in and have them look at it and prove to you that it is actually working. Heating with your electric heat strips is going to break you.
2007-02-16 02:17:13 · answer #1 · answered by Anonymous · 0⤊ 0⤋
If the heat pump can not keep up with the demand then the electric heat strips will come on to help. If the outdoor unit is running and the heat strip are not on then the temp comming out of the vents should be around 90 degrees F
2007-02-16 11:47:15 · answer #2 · answered by aussie 6 · 0⤊ 0⤋
The people who gave the first two answers are on the right track. Get the installers back to look at it and get a second opinion if you don't get satisfaction. Unfortunately there are a lot of unscrupulous HVAC companies out there. If they installed your unit during the air conditioning season they may not have hooked up your t-stat for heat. This may have been an honest omission or they may have done it to insure a profitable service call about this time of year!
2007-02-16 12:36:53 · answer #3 · answered by Anonymous · 0⤊ 0⤋