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I made the mistake of signing up for a "TRIAL" on stamps. com. Because of work hours I was unable to cancel before my free trial was up.

I finally reached them, and they told me I owed $15.99. OK. I hadn't reached them in a timely way even though I never even installed the software ... don't even ask me why I signed up for the trial. You can guess that one.

In any event, I finally reached a live person and we argued for a few minutes bout the $15.99. NOW they are saying I owe $47.something because they have no record of that phone call and it went into another month, plus a whole day before they accepted an email cancellation (which charges for yet another whole month).

I need to prove I made that phone call before the extra 2 months were charged, but I have a prepaid cell phone plan from US cellular and they won't release the record of the numbers that you called unless you have a court-ordered subpoena.

Can I get this without going through some serious legal action?

2007-02-15 11:56:11 · 4 answers · asked by laurie888 3 in Politics & Government Law & Ethics

I first tried to email a cancellation prior to the expiration of the free trial. I was told you had to call. I tried to call. I was put on hold, then disconnected. I emailed again. I was told you had to call. I waited about a week until I had some time and called. They told me I owed them $15.99 (after I told them I wanted to cancel) and I told them I had never even installed the software. They said tough, it's past the free trial you owe $15.99. I told them I wanted to cancel they said fine, but you owe $15.99.

I hung up. A few days later I received an email 'unable to charge card'. Good. I was in the middle of a lot of things and figured they were trying to get the $15.99 and was going to deal with it when I received the bill in the mail, I wasn't going to go online and give them an up to date debit card number. More time goes by and I receive another email. I wrote them back again that I had already called -- alredy spoken to someone and didn't understand why I was

2007-02-16 11:48:33 · update #1

getting email bills when I was waiting for my bill in the mail. At this point they said basically "we understand it isn't always convenient to call so we'll go ahead and process your cancellation." At this point they billed for a second month plus a third month because it went over the second month by a whole day.

They have no record of the call.

2007-02-16 11:49:58 · update #2

As for the cell phone company they say they changed their policy on being able to get itemized bills for pay as you go plans effective last April. I probably didn't pay attention because I never imagined I'd have to prove I made a call! On the principle of the thing I don't mind filing a couple papers on my own to acquire what I need to prove I made the call, I just need to know how to go about it.

2007-02-16 11:52:48 · update #3

4 answers

First off, I would like to say that the following is completely off Wikipedia for help. And, I would only take suggestions and legal advice from a officiated legal officer or lawyer. Due not do what people on Yahoo say. I'm confronting this with you as a second option if you do not have the option of a lawyer. Here on forth is strictly the contents of Wikipedia, and I'm at no integrity to offer legal assistance to you or your family. Proceed.
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Go to a county court, and see if you can apply or get a court order for your records without having to go to a trial. This needs to be signed by a judge. Tell the court your situation, and how you need to get this written document in order to resolve a bigger issue. If the court doesn't grant it, you may have to go to trial with the carrier.
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Is all this trouble and work worth $47? It's going to cost you a lot more than that just for court.

Maybe if you want, sew the company that's charging you. But first look at their registration terms, and see if they state their hidden fees.

2007-02-15 12:11:13 · answer #1 · answered by alco19357 5 · 0 0

You can't get a record of your own phone calls without a supeona? Wow, that is crooked. Two ways. One hire an attorney. Two, get a law book, and supeona them yourself. You can file certain motions in court on your own, if you follow the appropriate channels. Either way may be more time consuming and costly than cussing someone out and paying the $50.

Are you sure there is no supervisor you could yell at for a while until this is resolved? Seems like a long way around to a resolution, but I don't envy you.

Good luck.

2007-02-15 12:03:07 · answer #2 · answered by journeyfan75 2 · 1 0

How could you allow her to get so uncontrollably obese? I think the courts may hold you partially accountable for this! Maybe she has some weird metabolism decease or something? I would think she is a good candidate for gastric bypass surgery. My suggestion is to get her to the Dr. and see what is going on then to the courts if nothing can be done that way you can prove that you "tried" to put an effort into getting her healthy and weighed all the options before going through with the divorce! Oh and make sure that if she gets disability for this that you get some to kinda like alimony!

2016-05-24 05:01:12 · answer #3 · answered by Anonymous · 0 0

I've never tried stamps.com, but I find it hard to believe you didn't have the option to cancel on-line 24 hours a day. You said they DID accept an e-mail cancellation. Why didn't you send one as soon as you signed up? As for the cell phone, every cell phone I've owned keeps track of all calls ON THE PHONE until I delete the records. I say, YOU are at fault, pay up and learn your lesson.

2007-02-15 12:40:18 · answer #4 · answered by STEVEN F 7 · 0 0

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