I made the mistake of signing up for a "TRIAL" on stamps. com. Because of work hours I was unable to cancel before my free trial was up.
I finally reached them, and they told me I owed $15.99. OK. I hadn't reached them in a timely way even though I never even installed the software ... don't even ask me why I signed up for the trial. You can guess that one.
In any event, I finally reached a live person and we argued for a few minutes bout the $15.99. NOW they are saying I owe $47.something because they have no record of that phone call and it went into another month, plus a whole day before they accepted an email cancellation (which charges for yet another whole month).
I need to prove I made that phone call before the extra 2 months were charged, but I have a prepaid cell phone plan from US cellular and they won't release the record of the numbers that you called unless you have a court-ordered subpoena.
Can I get this without going through some serious legal action?
2007-02-15
11:56:11
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4 answers
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asked by
laurie888
3
in
Politics & Government
➔ Law & Ethics
I first tried to email a cancellation prior to the expiration of the free trial. I was told you had to call. I tried to call. I was put on hold, then disconnected. I emailed again. I was told you had to call. I waited about a week until I had some time and called. They told me I owed them $15.99 (after I told them I wanted to cancel) and I told them I had never even installed the software. They said tough, it's past the free trial you owe $15.99. I told them I wanted to cancel they said fine, but you owe $15.99.
I hung up. A few days later I received an email 'unable to charge card'. Good. I was in the middle of a lot of things and figured they were trying to get the $15.99 and was going to deal with it when I received the bill in the mail, I wasn't going to go online and give them an up to date debit card number. More time goes by and I receive another email. I wrote them back again that I had already called -- alredy spoken to someone and didn't understand why I was
2007-02-16
11:48:33 ·
update #1
getting email bills when I was waiting for my bill in the mail. At this point they said basically "we understand it isn't always convenient to call so we'll go ahead and process your cancellation." At this point they billed for a second month plus a third month because it went over the second month by a whole day.
They have no record of the call.
2007-02-16
11:49:58 ·
update #2
As for the cell phone company they say they changed their policy on being able to get itemized bills for pay as you go plans effective last April. I probably didn't pay attention because I never imagined I'd have to prove I made a call! On the principle of the thing I don't mind filing a couple papers on my own to acquire what I need to prove I made the call, I just need to know how to go about it.
2007-02-16
11:52:48 ·
update #3