I'm not racist, let's get that clear, but I have been on the phone for THREE hours telling this moron the same thing over and over again, I have a HP Pavillion Slimline PC and I upgraded to Vista, I decided I didn't like it, and wanted to go back to Windows XP Media Center Edition, and the recovery partition got deleted by Vista, and the Recovery Disk that I ordered doesn't work.... They keep tellign me to order recovery disk, I have them in my hands!!! WHY DO COMPANIES BASE THEIR MOST POPULAR NUMBERS (CUSTOMER SERVICE PLACES) OVER SEAS!! I know to save money but your on the phone twice as long, which makes the bills about the same as a shorter call within the US.... AHHH!!
2007-02-15 08:38:17 · 7 answers · asked by ndfwhfi 2 in Computers & Internet ➔ Hardware ➔ Desktops
They don't care about the customer, they don't care about the employee. They just want you to buy their crap, as much as possible. So they make it real cheap, but mark it up so its closer to quality hardware instead of companies like LG or Lexmark which will make it cheap and sell it cheap (which some people won't buy because cheap = crappy, right?). So, HP uses cut-rate labor overhead but sells it at mid-quality price range. They offer lots of customer service by buying or hosting it real cheap in India.
You probably will not get an intelligent answer to your problem until such time as you can reach a domestic rep who understands you. I've had nightmares dealing with offshored customer support, not just with HP's tiringly slow online (and Indian) chat support, but with other companies' Indian phone support. Yes, they know dictionary English, but despite some of the early pro-offshoring trade mag articles, they don't know American idioms and colloquialisms.
They are also very script-driven, they aren't picked for their technical knowledge or even their knowledge of the products. They simply look it up in a database or read from a script. They can't escalate and they can't give you knowledgeable advice or out-of-the-box ideas.
In HP's case, you can thank Carly Fiorina for all this. The old HP was a better company.
This ought to be a lesson to every MBA out there who thinks doing everything talked about in CIO magazine is the best way to advance your career. Domestic, skilled, and familiarized customer support has lots of immediate and long-term benefits that your stupid bottom-line evaluations don't even know to look for.
2007-02-15 08:59:59 · answer #1 · answered by romulusnr 5 · 0⤊ 0⤋
Meh, it's just something that we are going to have to deal with. They don't care as much about customer service like they say they do.
Your best bet would be to simply find a friend with a WinXp media center install disk and just do a fresh install.
That is, assuming you have a WinXP media center license.
2007-02-15 08:47:33 · answer #2 · answered by Bjorn 7 · 0⤊ 0⤋
Here's Microsoft's instructions on how to revert back to XP
BTW, it's NOT just HP, ALL the computer companies farm out their support to overseas (can barely speak\comprehend ENGLISH) Reps,,,,,,,,
2007-02-15 08:45:44 · answer #3 · answered by mrresearchman 6 · 0⤊ 0⤋
Cheap Labor costs and they are relatively well trained and can speak a dialect of English.
2007-02-15 08:45:38 · answer #4 · answered by Anonymous · 0⤊ 0⤋
I believe it's called "out sourcing." It's a cost effective manuever in extremely large companies.
Did you ask if you could speak to someone with better English?
2007-02-15 08:47:39 · answer #5 · answered by laurajustice33613 2 · 0⤊ 1⤋
Supposed to be cheaper.
2007-02-15 08:45:41 · answer #6 · answered by Anonymous · 0⤊ 0⤋
cheap labor costs and the Asia Free Trade Agreement. Please see my answer
http://answers.yahoo.com/question/index?qid=20070214064737AAS9yrP
2007-02-15 08:47:20 · answer #7 · answered by Greg J 2 · 0⤊ 0⤋