if a customer wants sth but we dun have it,what shld we do n what shld we say to him?

Answer 1

I think it's more important how you say it rather than what you say. Shopping in Singapore, I have experienced a curt "Don't Have" from the salesperson. Sometimes I have to request the salesperson to check with other stores in their chain whether it was available as I don't mind going over to another store if what I was looking for is available.

In terms of sales service, Singapore staff need improvement and should learn from those in Australia or even Hong Kong.

Answer 2

We should first find out where is the thing that the customer wants. If we do not have it, we should then apologize to the customer and tell him/her politely that we do not have what him/her wants, and maybe direct the customer to the place that has it, cheers

Answer 3

if it is something that your company cannot provide then you should tell the customer, but put a positive spin on it. like, 'unfortunately we do not offer this service yet but it is something that we will look into.'
u have to tell the customer that you just dont have it and cannot provide it, you would like to help him but your company cannot provide what he wants.

Answer 4

I will just say ' I am very sorry but we do not have the things u are looking for . ' And if i happened to know where to get that ' thing' they want , i will give them the direction .