how to provide good customer service?

Answer 1

How to provide a good customer service?
Elements that make up a Great Total Customer Experience = Company's physical image + Customer's interaction with staffs

To provide good customer service will start with:
1) Gives good personal hygiene & appearance
2) Possess positive attitude and good manners
3) Have good knowledge of the products & services rendered
4) Is dependable on oneself
5) Solves problems effectively and tactfully
6) Willing to provide the Go for Extra Mile Service (GEMS) and exceed customer's expectations.
7) Identify customer's needs to offer personalised service
8) Tell youself that customer is ALWAYS RIGHT (even you know sometimes customer is in the wrong)
9) Includes 3 'P's as:
Products - A customer experience is delivered 1st & foremost by the product itself. As a consumer, most of the feelings we hold about vendors come the dissatisfaction or satisfaction with the product or service received.
Process - It is the 2nd most influential factor in shaping the beliefs about the organisation which involves the steps in which during a customer is buying, paying and getting assistance.
People - Give the competitive edge in service. The ultimate customer experience will be completed with great interactions with the customers.

And always REMEMBER & most importantly, always willing to Go for Extra Miles Service (GEMS). Do more than what you're expected by the customer.

Answer 2

always sound courteous, even if the customer is rude. always think of the customer's perspective, say things like 'i understand,' 'i agree with you,' 'you are correct,' as they go a long way. if it's something you can do for the customer say it, if it's not then say it as well, there are times when you have to say no to the customer but do it in a way that will not irk the customer. just because u cant provide something means you have to lose the customer.

Answer 3

All the answers are very good. One more thing however. I have noticed a tendency for retail sales clerks to hover and in many cases follow me around the store. This makes me crazy and I either leave immediately or say to them. "Look, please don't follow me around. I am not going to break anything. I am not going to steal anything. If I have a question I will ask." If it continues, and I'm in a bad mood, I request to see the manager and then chew on him for a while as the clerk has obviously been told to hover.

Answer 4

Everyday bring your customers to any foodcourts for lunch and dinner,also bring them to see movies,travel,given them drinks,talking to them,be friend with them,staying in your house,free lent of room,etc.