"Hello, it's my car." ''Your cat, sir?."
"No, my hatchback." "Your bad back, sir?"
"No my car, it's a hatchback." "Your cat has a bad back, sir?" "Arghhhhhh!"
2007-02-13 23:27:46 · 9 answers · asked by Puma Academy 3 in Local Businesses ➔ United Kingdom ➔ Other - United Kingdom
Yes, they all should. Sick of getting through to someone who I can't understand and who can't understand me.
2007-02-13 23:31:44 · answer #1 · answered by Anonymous · 0⤊ 0⤋
I have worked in call centres for 6 years, and 3 years with call centres in India. The company I work for spends fortunes voice and culture coaching so they know what we are talking about.
A marketing company calls back our customers (80,000 calls per week) and asks what the experience is like onshore/offshore - and the feedback is that the experience is better from offshore. Onshore/U.K. staff just don't care so much about quality service and make more mistakes - FACT.
Indian staff get paid good money for India, U.K. staff get rubbish money so they don't try so hard, or stay long enough to get good on the phones. If you have a bad experience you should report it or nothing will ever get done to sort it.
%
2007-02-13 23:39:53 · answer #2 · answered by chillipope 7 · 0⤊ 0⤋
Difficult - do we want to be able to understand an operator if we are complaining? Or do we want the service we're complaining about to be cheap?
I'd rather pay more and speak to someone who I can understand.
Perhaps if they based call centres in the UK, the staff would be much less likely to put up with all the abuse from customers who get bad service that the company itself would be forced to improve their service?
2007-02-14 00:00:18 · answer #3 · answered by finch 5 · 0⤊ 0⤋
lol, i'm with you on this! Companies are sacrificing customer service just to save money. I would never dare to get a call centre job dealing with enquiries from another country.
That's not to say i don't enjoy speaking to people from different backgrounds but i definitely don't want to when i'm trying to sort a problem out - the BT customer service line is a prime example.
2007-02-13 23:32:09 · answer #4 · answered by psychstudent 2 · 0⤊ 0⤋
yes I agree but sometimes I do enjoy talking to young Indian people too. The world is changing.
2007-02-13 23:31:54 · answer #5 · answered by Not Ecky Boy 6 · 0⤊ 0⤋
I wish they were! The people I speak to in Indian Call Centres really do try to be polite and helpful, but despite my best efforts I find it so hard to understand them, and they are clearly struggling to understand me. Please, please, can we have UK call centres again?
2007-02-13 23:33:25 · answer #6 · answered by mad 7 · 1⤊ 0⤋
yes i totally agree cant stand companies who go overseas just to make more profit
2007-02-14 01:58:41 · answer #7 · answered by njaymc2003 3 · 0⤊ 0⤋
lol, like anyone is going to say no, we dont get any fekin choice lol
its a commercial decision
2007-02-13 23:32:15 · answer #8 · answered by Anonymous · 0⤊ 0⤋
Yes they should be ok. I hope your cat's hunchback gets very much better please.
2007-02-13 23:33:59 · answer #9 · answered by fatherf.lotski 5 · 0⤊ 0⤋