write a success story about customer service ?

Question

I need a success stories about how a customer service agent could satisify a customer that was too angry.

Answer 1

A client called in & was fuming angry because they had called once a week for the last three weeks trying to get some stocks transferred from their old broker to my firm.

I assured him I could resolve the situation. He scoffed & replied that's what all the others have assured me as well. After apologizing & agreeing there was no reasonable excuse for the request not being completed, I softened him up by explaining I am the "Chuck Norris" of problem solving, & that I would take ownership of his request until I actually saw the finished product.

That made him laugh just slightly, & asked my name again. After telling him my name again, & giving my extension I made the appropriate calls, found out what had caused the request to fail before & handled the problem.

Gave client a call w the resolution, & promised to stay on it until I saw the completed transfer. Just routine stuff when you pay attention & stay on top of ALL the details.