She is a very sweet young woman and works hard at her job, but she doesn't seem to grasp certain concepts and she makes assumptions that are really incorrect, and the result is she gives wrong answers to the sales people I work with, who then come to me and ask me why? I am constantly having to make excuses for her inability to supply accurate information.
I've tried to take care of it by having a one-on-one chat with her and explaining how to find correct information, and I've pointed out certain examples of where she misunderstood information given to her, and in some cases for less severe issues I've left notes on her desk as reminders. She works for a different manager than I do, and I haven't gotten either of them involved, but I think I might have to if she keeps entering incorrect information. Is there anything else I can do to fix this situation?
2007-02-13 04:51:04 · 2 answers · asked by Lowa 5 in Social Science ➔ Psychology
Since you've already spoken to the employee directly, you have to go to her manager. Before you do that, however, you should tell your own manager first that you intend to do so. This way you don't step on your own manager's toes.
That is the only way to properly address the situation. It may be that she requires additional training or at worst, isn't capable of doing the job properly.
2007-02-13 05:29:03 · answer #1 · answered by Tara P 5 · 0⤊ 0⤋
You are absolutely right and I am sorry! I really really am! I 100 percent deserved that email you sent me. I jumped to a major conclusion and you didn't deserve it. you are right also. Im sure my apology won't make up for it but everyone makes mistakes. im sorry....*making pouty lip
2007-02-13 06:24:45 · answer #2 · answered by Anonymous · 0⤊ 0⤋