but when he had to cut my carpet in the living room to connect the hardwood and carpet. (as they ran into each other) the installer damaged quite abit of my carpet (10 inches) it can not be stretched or anything. and my house is brand new we built it in 2002 ... i have called to complain ect. i have written letter to head office .. i got a response from the insurance company which they had the store say to take care of it. so now the store called me tonight and is offering me 200 dollars on a 1069 carpert replacement??? they told me the offer is untill friday or no deal and the case is closed... im sorry but they ruin my whole carpet and it needs to be replacedd, i dont want 200 dollars i want it replaced, but they refuse as its 4 1/2 years old... BOGUS they damaged it.. dont forget this is in canada... diff laws here.. as i stand right now im about to cut up the home depot card and call my house insurace, im sure they will go after them snake..
2007-02-12 11:29:46 · 3 answers · asked by flowerlegz 3 in Home & Garden ➔ Maintenance & Repairs
this is why you NEVER trust home depot
i have heard horror stories from all over they hire the cheapest contractor and want to make money but home depot is so cheap they cant
cut the card
phone your insurance
file a complaint better business local provincial fed
then complain in georgia their home state
then talk to your mpp/mla and find out who to complain to also
be a real b itch about it because i would but a pr ick
state and local
and accept nothing but what would make you happy they destroyed they can fix it
2007-02-12 11:42:35 · answer #1 · answered by Anonymous · 0⤊ 0⤋
I have also had a bad experience with Home Depot installers, in my case it was carpeting which was never completed. Unfortunately, HD uses independent contractors, and they are very reluctant to back them up when there is a complaint, even when it is justified. Moral of the story: Don't use Home Depot installers.
2016-05-24 02:57:20 · answer #2 · answered by Anonymous · 0⤊ 0⤋
First call the store manager, calmly ask for the name and phone number of his regional manager. Call the regional manager, if he does not satisfy your problem, ask for the name and pone number of the district manager.
This is a chain, and it is top heavy. Everyone is scared to death of their boss. It intimidates the heck out of them, and you get your way.
2007-02-12 12:24:58 · answer #3 · answered by Don 6 · 0⤊ 0⤋