I can't believe that some idiot ever came up with the idea of having people say something and then having a machine decipher what they are trying to say. These things never know what people are saying and if you get frustrated they just hang up on you without ever getting you to a real person. How can companies feel that this is helping their customers in any way? I want to find out who the idiot is that designed this crap and let him know how stupid his idea was. Let me know your thoughts.
2007-02-12 06:41:20 · 10 answers · asked by jsssika 2 in Business & Finance ➔ Other - Business & Finance
Probably because of the complaints that came from customers treated rudely more than professionally.....therefore it was sold to the corporates that this would "bypass" many of these circumstances and unwanted they themselves did not wish to deal with.
Is it not further amazing that supposedly so many jobs are going to workers overseas while we are being told that manual labor is a thing of the past for everything is so automated now?!
Not sure who is the bigger fool us the everyday workers or corporate america who is making all the decisons.....afterall, continue to send off jobs elsewhere, eventually will not need a supervisor or corporate in charge.....duh!!!
2007-02-19 14:16:33 · answer #1 · answered by Marsha 6 · 0⤊ 0⤋
Let not your heart be troubled Jessika. Most of these automated nuisance's have a default 0 for a live person. Just keep pressing 0 until a live person picks up. It may tell you they do not understand your selection, but be diligent, 0, 0, 0. Or, if they offer a number to press for new sales or orders, press that number, I assure you a live person will pick it up post haste.
2007-02-12 14:47:21 · answer #2 · answered by Joe P 2 · 0⤊ 0⤋
More time than not, i think it is way easier not to have to deal with customer service people, they usually are not very happy people. But to make payments, check balances, get numbers, etc., I would rather not talk to a person. I agree that sometimes (well, many times) you are right. (Just press 00000 till it connects you to someone, annoying but it works) But the reason they do the automated numbers is to cut down on employment, which in essence, should lower their bills...
2007-02-12 14:48:35 · answer #3 · answered by s 3 · 0⤊ 0⤋
It's advancing technology. We will all just have to get used to it. Actually, I think it's a much better idea than farming out support calls to India. I would rather talk to a computer than someone I can't understand.
2007-02-12 14:50:19 · answer #4 · answered by Surveyor 5 · 1⤊ 0⤋
people cost money to hire to sit and talk on the phone, computers are much cheaper and essentially get the job done (most of the time). I don't like it too much either, but it's the future honey, deal with it.
2007-02-12 14:45:24 · answer #5 · answered by davelibby321 4 · 0⤊ 0⤋
Big investment comapinies and their financial advisors who figure out ways to save money and keep the rich rich.
2007-02-12 14:44:55 · answer #6 · answered by Anonymous · 0⤊ 0⤋
your thoughts are exactly mine and you couldnt have phrased it more perfectly. I sometimes get violently upset to here these whatever they are put to answering a phone like human beings????? bettyk.
2007-02-12 14:54:26 · answer #7 · answered by elisayn 5 · 0⤊ 0⤋
they do it to reduce costs, but i agree that they are losing buiness with frustrated business. I hate when they ask 'for english press one, for espanol ocho' or whatever. ITS AMERICA OF COURSE F UCING ENGLISH!!!!!!
2007-02-12 16:28:45 · answer #8 · answered by SWANY 2 · 0⤊ 0⤋
They would be on my hit list if I knew who it was. Those things are so annoying.
2007-02-18 05:21:31 · answer #9 · answered by Lost_Lady 3 · 0⤊ 0⤋
i agree and it was faster with a operator.
2007-02-12 14:46:00 · answer #10 · answered by Joseph T 2 · 0⤊ 0⤋