2007-02-12 04:38:33 · 7 answers · asked by Anonymous in Business & Finance ➔ Corporations
Start with the banks. But use firing squads not fines.
2007-02-12 04:42:40 · answer #1 · answered by Gaspode 7 · 3⤊ 0⤋
Corporations themselves should not be fined for poor customer service. Instead they should spend more time and energy on training their staff properly so the employee can handle any outcome of a situation with a customer properly. I believe proper training is the only way to "fix" bad customer service.
2007-02-12 12:42:58 · answer #2 · answered by silver_dreams_75 2 · 0⤊ 0⤋
Absolutely not. By the term 'fine' it is implied that the level of customer service would be monitored and overseen by an external agency with the power to levy fines and penalties - and this means either a governmental or quasi-governmental entity.
I believe in a free market economy, the customer gets to 'vote' with their wallet whether they want a particular vendor to succeed or fail.
Rather than have an outside agency police customer service, let the market decide. Why?
1) Having an outside agency monitor CS is practially unwieldly. Would they eavesdrop on calls? What standard would the develop to rate with? Level of CS is subjective - interpretation would by definition be flawed.
2) Anytime you have an outside agency policing a company, the system is vulnerable to bribery, lobbying and cheating.
3) Level of CS isn't the whole story - in many cases the consumer is willing to accept a lower level of CS in exchange for cost savings. Why do people go 'self-service' in a warehouse (Costco) rather than Nordstrom?
Good question. Best to you.
2007-02-12 13:00:40 · answer #3 · answered by Timothy W 5 · 0⤊ 0⤋
Normally, I would say no. I would go elsewhere and maybe talk to the management. But, dang it all...U-haul had the worst customer service I have ever seen. This one woman was virtually psychotic and was giving me and my nasty looks because my son was laughing. Oh, and I picked up a cup on the floor and couldn't find a garbage. I asked here where I could throw it, which wasn't even mine, out and she yanked it from my hand and told me it was over there. Not to mention that they messed up our reservation for a truck and she had the nerve to get mad at us. So mad that we got mad back and that we were almost thrown out. Psychotic!
2007-02-12 12:44:17 · answer #4 · answered by Groovy 6 · 0⤊ 0⤋
Yes! And the fine should go to the customer! In most cases, if I receive bad customer service I would take my business somewhere else, but I have internet service at home and I can't live without the internet, but I don't really have any other option in my area except that one company and they are HORRIBLE!!
2007-02-12 12:41:36 · answer #5 · answered by Lowa 5 · 1⤊ 2⤋
no - they loose business and that hurts them where it counts.
Who would get the fines? The government?
2007-02-12 12:42:14 · answer #6 · answered by Dizney 5 · 0⤊ 0⤋
No customers shouldn't be giving them their money.
2007-02-12 12:40:40 · answer #7 · answered by Anonymous · 1⤊ 1⤋