My fella phoned 3 today to downgrade his contract to a cheaper tariff. They said yes, if he pays them £25 admin fee to do it. They also said that it would be £25 every time, so if he wanted to downgrade in successive months, it would cost him that amount for each downgrade. So it wouldn't just be a one-off charge. I've downgraded loads of times with 3 without a problem. We think this is unfair, especially as there is nothing in the contract T & C's that covers this issue. Does anyone have an opinion on this?
2007-02-11 12:45:33 · 4 answers · asked by borogirl 7 in Consumer Electronics ➔ Cell Phones & Plans
My partner asked for written details about this, but they refused to provide them. Also, I rang up myself and was told the same thing, that it's a new charge that began in December that everyone who wishes to downgrade will have to pay. Either we pay up, or we stay on the tariff we're on. Remember this is for every time we downgrade and however long we have had the phone for. So we downgrade once at £25, then the next month at £25, and so on, till we reach the miumum tariff or we are at the level we are happy with. My partner and I are absolutely livid about this!
2007-02-13 01:48:56 · update #1
I'm with 3 and never heard of it. Guarantee write an email to them expressing your utter disgust and i am sure it will be done for free, oh and top tip do what i do , in the C.C (carbon copy) of your email add info@watchdog.co.uk as soon as they see that alarm bells ring and they give up because they hate the bad publicity. so far its worked for me with Thomas cook and Argos lol
2007-02-11 12:52:48 · answer #1 · answered by Anonymous · 0⤊ 0⤋
I was with 3 i was allowed to downgrade after a certain period of time (think it was 3/6 months) this was free at the time.Make sure your bf is not being conned.Get them to put it in writeing as the other person on the other end might i made a mistake.
2007-02-11 20:56:23 · answer #2 · answered by neil p 2 · 0⤊ 0⤋
Very excessive. Especially as you can only downgrade one level at a time...
Could work out to be very expensive....
2007-02-11 20:49:39 · answer #3 · answered by Anonymous · 0⤊ 0⤋
...3 are dirty, theiving scum....
2007-02-11 20:48:41 · answer #4 · answered by Buttsmear 6 · 0⤊ 0⤋