how do you pacify an upset client who is not satisfied with your company's services?

Answer 1

Do what's right under the circumstances. Remember that you can't please everybody. There are jerks out there that pose as customers....and vice versa. Never be the latter and watch out for the former. :o)

Answer 2

By making things right.

One unhappy client can damage the goodwill generated by a thousand satisfied customers.

Answer 3

You need to be honest with them and come across to them that you "are on their side"....believe me this works! Many times I have did this and told them all the things that bothered me in how my they were treated and how I am raising hell with my company for doing that. You will find your customer saying "don't be too hard on them". A customer needs to know that they have someone on their side and you will be all right. Protect your relaitonship with them just like you would with a friend.

Answer 4

When we had cleints upset with our service, we offered to reimburse for any labor they had previously paid for. We also sometimes offered (depending on the situation) to rectify our mistake. Just remember, you cannot make all your cleints happy, all the time. Once in a while you will have one you just cant please, no matter how hard you try.
Good Luck...

Answer 5

First of all, ask them what they aren't satisfied with, and listen to their answer. If they have a fair complaint, apologize and ask what could be done to make it right.

Answer 6

I worked in retail for 21 years and I always find that if I sympathize with the customer that always cooled them down. Tell them you are sorry and if there is anything you can do please let you know and that you don't won't to lose their business.