i brought an item of clothing from ebay which was meant to be brand new however when i recieved it, the item was damaged so i emailed them straight away to tell them and they wanted me to send photos which is understandable but i dont see why i have to spend more money to prove the item is damaged as it cost a lot of money... anyway have not heard from seller for 3 days now and cant complain to ebay as the time limit hasnt been long enough... what should i do...?
2007-02-11 10:35:17 · 10 answers · asked by emmaline 3 in Business & Finance ➔ Other - Business & Finance
They should offer you a money back refund, plus shipping. If they don't, complain when you can to e-bay and leave bad feedback. It's a shame that sellers can be such jerks. I had a table arrive damaged, and had to provide pictures to prove the damage, but after I e-mailed the pics they did send me another table, which was super cool because my brother fixed the first table so now I have 2....
2007-02-11 10:46:26 · answer #1 · answered by Mrs. Strain 5 · 0⤊ 0⤋
The address of the sender should be on Paypal in the history section. Remember that the address that Ebay gives is not always up to date with the address listed on Paypal. Because the transaction was made through Paypal then Paypal covers the transactions and the buyer and seller's actions. Use the Paypal address. What you need to do is get the address from Paypal. You need to send it back and also request a signature from only the person that sold you the item. Keep proof of signature. You can actually call Paypal on the phone and talk personally and give them the tracking number. You must follow Paypal's guidelines exactly or they may freeze your account. Keep records of everything and forward all Ebay emails to your personal email account because I believe after several months Ebay automatically removes old emails. If this person sold the item to you as an original and you recieved a replica then the person selling you the item misrepresented the item and you are entitled to a full refund.
2016-05-23 22:41:26 · answer #2 · answered by Anonymous · 0⤊ 0⤋
1) email the seller the pics. he requested of the damage
2) tell him that if he is unwilling to make this right, that you will be filing SNAD, Significantly Not As Described.
3) give him a day or two to respond.
4) if he tells you to return the item, do so with DELIVERY CONFIRMATION and INSURANCE, keep ALL receipts!
he should refund ALL costs of the item and original shipping TO you. you will have to pay to have it shipped back to him.
5) if he doesn't work with you, file the SNAD.
after all is said and done, THEN leave feedback. never leave it before you have made every attempt at getting the problem resolved.
for future reference ALWAYS pay through PAYPAL with a CREDIT CARD!
it is the best protection. if ebay or PAYPAL can't help you, then you can file for a chargeback with the CC company.
GOOD LUCK!
2007-02-12 04:15:22 · answer #3 · answered by deco 6 · 0⤊ 0⤋
Since you've already contacted the seller through email, the next step would depend on the method of payment you used. If you used PayPal, you may contact them directly. I believe they have a phone number for their customers. You may also send them an email informing them about your experience.
Also, you may report this to eBay through their webform. You just need to include the item number and the seller's User ID...
You may also leave feedback for the seller.. Just be sure that you enter only facts that describe how the transaction went between you and the seller..
2007-02-11 14:56:36 · answer #4 · answered by eBay_angel 2 · 0⤊ 0⤋
Why does it cost you more money to take a photo and email it?
If you've got a scanner then scan the item, and then email it.
If not, then go to Paypal and open an 'item not as described' dispute.
2007-02-11 11:42:56 · answer #5 · answered by Crystal 3 · 0⤊ 0⤋
Check what the return policy is. Write to e-bay (I'm sure you can write to them anyway for advice).
Check the sellers other feedback - if they have 100% positive feedback then you might well get your money back. If they have hardly used e-bay before then they may well be dodgy. Check their stats.
I would try to get the result you want (ie your money back) before leaving negative feedback.
2007-02-11 10:44:19 · answer #6 · answered by sarahscarah78 2 · 0⤊ 0⤋
If you have received an item that's significantly different to that described in the listing or in damaged condition. Then, you can take following actions as mentioned in the link below.
http://pages.ebay.co.uk/help/tp/inr-snad-process.html
2007-02-12 20:40:25 · answer #7 · answered by Altius 2 · 0⤊ 0⤋
report them to ebay anyway as the item was damaged, also leave them bad feedback.
2007-02-11 10:40:21 · answer #8 · answered by zeldieuk2002 5 · 0⤊ 0⤋
report them to ebay asap and they will get back to you - leave negative feedback for this seller (dont forget once you have left it you cannot normally alter it)
2007-02-11 10:41:46 · answer #9 · answered by Anonymous · 0⤊ 0⤋
report it to e bay if you paid it by paypal then report it to them and they will give you a refund DONT leave negative feedback as they will probably do the same to you
2007-02-11 10:44:02 · answer #10 · answered by ELAINE F 3 · 0⤊ 0⤋