Customer Care: how to recognize a problem from what a customer says?

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Customer Care: how to recognize a problem from what a customer says?

Describe how to recognize a problem from what a customer says or does

2007-02-11 05:10:35 · 2 answers · asked by Nicole M 2 in Business & Finance ➔ Careers & Employment

2 answers

Spend a little time with the customer if you can.

If they are telling you about an issue - be open to it. If they have a problem, make sure to notify someone. Hopefully if there are a few complaints about the same issue someone will try to fix it - and remember, for every one that takes the time to complain 10 do not - they just go shop somewhere else.

Best of luck.

2007-02-11 05:18:26 · answer #1 · answered by tigglys 6 · 0⤊ 0⤋

Just ask?

2007-02-11 05:12:46 · answer #2 · answered by Trey 3 · 0⤊ 0⤋