Why is it important to respect customer and organization confidentiality in a day to day customer service role ?
2007-02-11 04:41:05 · 5 answers · asked by Nicole M 2 in Business & Finance ➔ Careers & Employment
Turn this question round a bit and ask yourself: "When I am a customer of a store, utilities organisation, credit card company, bank... or similar, would I mind if my personal details were allowed to become public?"
We have to be able to trust these organistions to some extent or we would find our personal details in places where we would not wish to find them. It is bad enough that many organisations sell our names and addresses to other organisations (even though they claim to 'specially select' them) so they can hassle us.
2007-02-11 04:54:51 · answer #1 · answered by Rozzy 4 · 0⤊ 0⤋
Simple: it's the law! The Data Protection Act provides for confidentiality of customer information.
2007-02-12 05:46:43 · answer #2 · answered by Flup 5 · 0⤊ 0⤋
privacy laws ... not to mention some clients will get insanely ticked off if you tell others about them, even if it's nothing personal, just mentioning that you are a client could be bad for business. Money is a private personal matter, and most people dont share that info.
2007-02-11 12:45:08 · answer #3 · answered by Anonymous · 1⤊ 0⤋
1) because they trust you to do so
2) because when dealing with you , you are entering into a form of contract with them
3) if you don't you'll get the sack
2007-02-11 12:45:53 · answer #4 · answered by D B 6 · 0⤊ 0⤋
data protection etc. coz if u dont u could b sued or go to jail!
2007-02-11 13:02:13 · answer #5 · answered by BscHons 6 · 0⤊ 0⤋