Can someone please help me I am a correspondence Student!?

Question

Under what circumstances would you consider telephoning, writing to, or going to see a client who has written a letter of complaint about service he/she has received from your organisation.

Answer 1

Picture yourself in the client's shoes. Don't you think you would like to get an answer? I would.

My opinion: do not telephone or visit him/her. What you should do is answer the letter AT ONCE.