Does anyone have any advice for me?

Question

I was just offered a job as a receptionist at a brand new doctor's office. I'm going to take the job, but I'm nervous because I have no experience with office work (lot's of customer service!). I will kind of be the doc's "jack of all trades" as his only employee at first. Does anyone have any advice about getting organized from the beginning?

Answer 1

if you are using the computer...press the save button frequently as you are working, so if you run into a glitch you don't lose an hour's worth of work! also, if you have outlook on the pc, it has features that let you send yourself reminders that pop up on the date/time you need. work yourself up a phone list as you go of frequently called numbers and post it so you don't have to look them up everytime, and document everything you do, or that happens, you will need it later. good luck!

Answer 2

There is no special trick to office work - even if you had worked in dozens of offices before, you would still have to learn how this new workplace operated. The most important thing is to expect a few weeks of confusion, and to communicate lots with the doctor to figure out how he wants things done. Then develop your own style (eg. I'm a big fan of color-coded post-its to organise files).

Answer 3

get a good medical dictionary. I think if you have customer service background you'll be fine. You've obviously had to deal with irate, unsatisfied, customers who think their your only concern. No different with patients. The trick to remember is this: What seems like a minor, non-problem to you might be a trauma to someone else. Deal with them as though it is also a trauma to you, just handle it by LISTENING (#1) and calmly handling it.
I would also suggest you really know your doctor's personality and bedside manner. Some dr.s don't want anything to do with drug reps, etc, others are thick with them. You'll be fine. Since it's a new doctor's office I am sure that you can mold it to your liking (as well as the dr's). Good luck

Answer 4

Congradulations!

http://www.umsl.edu/services/govdocs/ooh20002001/298.htm

The above website is from the infamous Occupational Outlook Handbook.

My advice to you is to appear confident in your job even if you're new. Smiling is also important on the first day!

Only ask questions when you can't figure something out for yourself.

I would bring a writing tablet and a pen to jot notes until you memorize everything you need to know.

Answer 5

Well u must be right for the job if they picked u so if u keep alll the papers in a binder or filing cabnet that will help

Answer 6

congrats and get ready to multi-task , try and keep good organization and listen to what your being asked to do and you should do fine

Answer 7

congratulations!!!!!
im excited for you!
just make sure you keep everything 'where it is supposed to be', or you will lose things before you know it!
good luck!