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How come I can't delete it? I've tried safe mode, my antivirus program, renaming it, etc...

2007-02-10 09:27:31 · 3 answers · asked by nunnayo b 2 in Computers & Internet Security

3 answers

Download and Update Ewido (now called the AVG Antispyware). Do not run:

http://www.ewido.net/en/download/

TEMPORARILY SHOW HIDDEN FILES AND FOLDERS.

1. Click Start, and then click Control Panel.

2. Click Appearance and Themes, and then click Folder Options.

3. On the View tab, under Hidden files and folders, click "Show hidden files and folders", and clear(uncheck) the "Hide protected operating system files" check box.

IMPORTANT: Files are hidden by Windows for a very good reason. It is not wise to experiment with these files. Unfortunately, to successfully remove modern spyware we must turn this protection off temporarily. Please turn the protection back on when you have finished cleaning your system.


EMPTY INTERNET EXPLORER BROWSER CACHE:

1. On the Internet Explorer Tools menu, click Internet Options.

2. On the General tab, in the Temporary Internet Files section, click the Delete Files button. Select the Delete all offline content check box in the confirmation dialogue box that appears, click OK. Click OK again.

RESTART IN SAFE MODE:

To do this you need to hold down or repeatedly tap the F8 key while the computer is booting (when the computer is displaying a black screen with white text). When the boot menu appears, use your keyboard arrows to select "Safe Mode."

Safe Mode can look quite ugly. The color may look bad, and all of your desktop icons will be very large. This is normal.



START THE SCAN WITH YOUR PROGRAM.


When the scan and removal are completed REBOOT COMPUTER. This will restart you in normal mode.

RESET HIDDEN FILES AND FOLDERS.

The RESTORE POINTS may be infected with the Malware and cannot be used. Delete the old one(s) and make a new one.

CLEAR OLD RESTORE POINT(S). HERE'S HOW:

1. Click Start, and then click Control Panel.

2. Click Performance and Maintenance, click System, and then click on the System Restore tab.

3. Select the Turn Off System Restore check box, click Apply, then restart your computer.

4. Return to the System Restore Tab and turn System Restore back on.


TO SET A NEW RESTORE POINT:

1. Click the Start button.

2. Point to Programs, then navigate to Accessories, then System Tools, then click System Restore.

3. Choose Create a restore point, and then click Next.

4. In the Restore point description box, type a name for your restore point, and then click Next.

5. Click OK.

NOTE: If you are using Windows XP Service Pack 2 (SP2) and are unable to access the Internet after removing Malware, there is a command that may fix the problem. It works by resetting the winsock catalogue. Click on Start, then Run and type CMD in the box. Click OK. Type "netsh winsock reset" (no quotes)into the DOS window that appears.

2007-02-10 12:41:06 · answer #1 · answered by Anonymous · 0 0

This is bad news. It is a multi threat network trojan component. It's installed as a win logon notify handler. This is not a virus, I think it's spyware. It's in the malicious category. Run your anti spyware scan, then remove the spyware. If your program won't get rid of it, get rid of the program(uninstall). Then download SpyBot Search & Destroy from Ewido.com. Run the full scan & it should name it, then click on " fix the problem. Then click the immunize tab, so that kind can't come back. Get all the updates for it now & every day . Hope this helps.

2007-02-10 17:47:31 · answer #2 · answered by The Count 7 · 0 0

Just looked it up, it is a virus. Do you have a good virus protection, like norton or free stuff. Norton can remove it easy. Try downloading a trial from symantec.com and scanning.

2007-02-10 17:32:52 · answer #3 · answered by dustinh456 4 · 0 0

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