How customers and competitors put pressures on organizations managers on daily basis..?

Question

I 'm doing my assigntment on the topic but i only get two points..
1.manager has to deal with unsatisfid customers
2 manager has to find a way to keep their customers

Answer 1

Make it 3. - Manager has to find a way to get new customers. All 3 are important to increase sales (and thus) profits.

Answer 2

As most American firms compete for customers on the basis of lower costs and (supposedly) good quality, cost is a key consideration. Costs include own cost (salaries, marketing, offices and admin and so forth) and cost of goods (if you buy and sell goods).

Most customers compare price and have little loyalty so you get repeated customers based on product selection, acceptable prices, and good services. Competitors are doing the exact same things