What is the difference between BPO and KPO?

Answer 1

BPO (Business Process Outsourcing) v's KPO (Knowledge Process Outsourcing) :

BPO (def): BPO is commonly defined as the leveraging of technology or specialist process vendors to provide and manage an organization's critical and/or non-critical enterprise processes and applications. Some of the common tasks in BPO include payroll, call centers and accounting. The main goal of BPO was to let firms concentrate on their "core business" meaning that with these so-called mundane tasks out of their hair, they can focus more on the things that they do best.

KPO(def): KPO involves "high-end" tasks being outsourced. These tasks are defined as high-end ones because it requires in-depth analysis and perspective. Some of these tasks include legal work, research and development, web content, design, and many others.

points worth to note :

1. KPO industry unlike BPO provides domain based processes and business expertise.

2. KPO is more like a challenge as it demands advanced and expertise skills on part of its employees.

3. BPO on the other hand is more or less like a commodity business which stretches more on information technology and its various sectors.

4. The BPO market is long term in nature as compared to the KPO market. With every passing day the BPO market base is expanding and so is the various processes outsourced through it.

5. BPO undertakes

a. Data processing
b. Basic data entry
c. Setting up of a bank account
d. Department Outsourcing
e. Provides technical support
f. Provides email support to its customers

6. KPO undertakes:

a. More granular market and customer segmentation (e.g., the ability to do make retention or acquisition campaigns work at a micro-market level)
b. More predictive response modeling and propensity/cross-sell/up sell modeling
c. Precision marketing, churn prediction and management, customized products and services in finance, insurance, telecom services
d. For retailers, store and shelf space management at neighborhood market level and store level
e. Promotional efficiency tracking at micro-market level
f. Category/brand performance measurement, tracking and control at micro-market level
g. Market mix modeling at lower granularity levels of product, geography and time dimensions
h. Precision and dynamic pricing, promotion and product portfolio design and optimization
i. Primary, secondary and web-based market research
j. Monetization, predictive analysis and portfolio management of intellectual property and patents
k. Analytics and optimization algorithm R&D for ISVs in enterprise application areas such as, SCM, SRM, ERP, CRM, MR, BI, BPM


7. BPO will continue to derive higher revenues as compared to the KPO industry. The BPO exports will be as higher as $20 billion by the end of 2010. By a recent study done by experts the BPO industry is expected to grow globally at a CAGR of over 26 percent by 2010.

8. KPO unlike BPO is not just restricted to information technology. It specializes in various other challenging sectors namely business research, Clinical research, Intellectual property research etc.

9. The KPO exports are estimated to be around $12 billion at the end of 2010. The future of KPO appears to be bright and is expected to achieve a high end of BPO at the end of 2010. The KPO regime looks all set and poised to accept the new challenges of high training cost and a much higher attrition rates.

10. The shorter term contracts will demand high quality work and skills on part of its workers.

11. KPO industry has accepted all these challenges and is all set to leave a mark just like the BPO brigade.

Note: Firms that are considering outsourcing should therefore be clear on what kind of outsourcing they really want. If they want to focus on their core business tasks, they should opt for BPO. If they want to have added help on their business then they should consider KPO.

Answer 2

For the best answers, search on this site https://shorturl.im/axFp4

BPO and KPO have a very little difference except for the fact that these are industry made words and have no relevance in the market which they are sold. KPO tend to do more knowledge based work hiring better resourced than a typical BPO which could be doing more mundane and unskilled work, like call centers, data entry etc. KPO could be legal outsourcing, equtiy research etc.

Answer 3

Knowledge Process Outsourcing or KPO is a subset of BPO. KPO involves outsourcing of core functions which may or may not give cost benefit to the parent company but surely helps in value addition. The processes which are outsourced to KPOs are usually more specialized and knowledge based as compared to BPOs. Services included in KPO are related to Research and development, Capital and insurance market services, legal services, biotechnology, animation and design, etc. are the usual activities that are outsourced to KPOs.

Business Process Outsourcing(BPO) is a form of outsourcing which involves contracting operations of specific business processes. BPO company might outsource services like call center, internet marketing, legal services, business consulting, data entry, book keeping and financial services. BPO includes not only calls but it is an organization that receives outsourcing full fledged activity for another organization not limited to only calls.

Answer 4

This Site Might Help You.

RE:
What is the difference between BPO and KPO?

Answer 5

Hai I am Varun,

BPO(Business Process Outsoursing).
KPO(Knowladge "").

BPO's are of 2 processes, they are:
Inbound and outbound.
Inbound : In which we receive calls and we have to solve Customer queries.

Outbound:we have to call them regarding Mobile phones or Credit cad depending on companies.
BPO companies are : Mphasis
Fedility, Unysis etc.

Answer 6

Knowledge Process Outsourcing

Answer 7

BPO is Business Process Outsourcing - providing technical and non-technical support to clients abroad like call centers where they provide hardware / networking trouble shooting to clients.

KPO is Knowledge Process Outsourcing - where in we teach / educate or guide students / professional abroad.
Eg: Now mathematics / science subjects are taught to UK students by Indian teachers by being in India.
Eg2: Indian lawyers providing legal support to people abroad.

Answer 8

BPO : Business Processing Outsourcing.

KPO : Knowledge Processing Outsourcing.

BPO is older concept, KPO is newer one.

See following links for details,

I prefer not to copy paste here, it would be cluttered ...



For KPO :
http://www.kpoexperts.com/kpo-india/what-is-kpo.htm
http://en.wikipedia.org/wiki/Knowledge_process_outsourcing

For BPO :
http://en.wikipedia.org/wiki/Business_process_outsourcing
http://en.wikipedia.org/wiki/Business_process_outsourcing_in_India


For difference :
http://www.kpoexperts.com/kpo-india/kpo-a-step-ahead-of-bpo.htm

Answer 9

What Is Kpo