to cut a long story short i asked them to prove that it is the visa company that is speaking to me.
the operator then gave me every detail and information and passwords of my account to me.
after this phone call i thought about it and i could of been someone else on my mobile or she could of rang the wrong number and this woman gave all of my visa information out.
i am now going to complain to my visa company, am i right to do this?
2007-02-08 00:18:10 · 16 answers · asked by bender 3 in Business & Finance ➔ Other - Business & Finance
If they did this without first verifying your identity then you should definitely complain. Criminally negligent to say the least.
2007-02-08 00:22:54 · answer #1 · answered by Anonymous · 1⤊ 0⤋
:).. You have the right to send a letter and raise the concern directly to the executives of VISA. The operator should have never gave you the information. To prove they are really VISA, they just have to provide their own company information and transfer you directly to a number or refer you to a name.
In no case should they step out of the secrecy bounds.
There is a way to provide secret information and that is by simply telling the last 4 digits of accounts, SS number, the initials and last letters on account names and or general address areas. Other than that they have policies just like any financial institution and procedures to provide proof.
2007-02-08 00:25:26 · answer #2 · answered by GuyNextDoor 4 · 1⤊ 0⤋
That's not right that they did that. Did they even state what was the reason for the phone call? I've received phone calls regarding my credit cards in the past - once while I was in Florida, Discover called my parents at home which my mom neglected to inform me of until it was realized my card was missing (housekeeping stole it). A second time when I couldn't find a workable atm in Detroit, my bank called me to verify it actually was me trying to use my card and not some thief. But neither time was all my identifying info given out over the phone. Most definitely you should complain.
2007-02-08 00:27:48 · answer #3 · answered by Sunidaze 7 · 1⤊ 0⤋
A basic rule, never answer questions from someone who calls you or send you an email requesting personal information from you or saying that he or she is from your credit card company, bank, hospital, etc. Get their name and employee ID and say you'll be calling back (don't call back on the number they give you). With your credit card, call the number on the back of the card and explain the situation giving the name and number you got from the person who called you and have them transfer that person that way. For other institutions, get your last statement and call the number in the statement. This is one of the best way to protect yourself.
Emails are one of the most popular way to get riped-off, it's called "Phishing". Never, never, never, reply to these email.... just throw it in the trash and block the sender. Financial institutions will write you a physical letter stating the issue or give you a call (they will not ask you for your personal information, see paragraph above for this situation).
2007-02-08 01:36:03 · answer #4 · answered by 235 2 · 1⤊ 0⤋
I would, you are supposed confirm the info not have the person read off everything to you. Credit card companies don't call you unless you are behind and even then the collections department calls. And they only get a balanced owed and account number.
2007-02-08 00:27:52 · answer #5 · answered by VMG 2 · 1⤊ 0⤋
yes she should not have given you your password details especially. She could have phoned the wrong number by accident!! Then someone else would have your details by now.
I don't know what the policy as I have made a point never to have a credit card!! Seen to many people get into debt with those!!
Good luck with the complaint!!
2007-02-08 00:23:01 · answer #6 · answered by Anonymous · 1⤊ 0⤋
Passwords should be unique to you your bank should only be able to ask you security questions. If a bank calls you never give them your info and get on to your bank straight away this could be a hack. Someone calling you should not have your password, if you call them they should not ask for your password. Give em hell make them sorry and claim back anything that goes missing from your account.
2007-02-08 00:29:48 · answer #7 · answered by pete m 4 · 1⤊ 0⤋
Yes you are. I would call your visa company now and ask to speak with their fraud department directly. Have them put you through from their main customer service line- don't have anyone call you back. Honestly- they would be quick enough to blame you if money was taken and yet are happy to just give out info willy nilly!
2007-02-08 00:25:52 · answer #8 · answered by gsladenyc 3 · 1⤊ 0⤋
Definitely, absolutely. They aren't supposed to give even you this information - particularly the password - they're only supposed to give you a clue (eg dog's name - if that what it is). You should complain.
I hate it when they phone you up out of the blue and then ask you to confirm who you are! I say - "no, you phoned me, so you should know who I am" really cheeses them off!
2007-02-08 00:23:13 · answer #9 · answered by Rachael H 5 · 1⤊ 0⤋
Phone visa up and confirm it with them.
This is the way they contact you rather than by email when they suspect that there is some form of fraudulant activity on your card. Whatever you do contact them NOW!
2007-02-08 00:23:27 · answer #10 · answered by Anchor Cranker 4 · 2⤊ 0⤋
The operator violated data protection laws by giving out that information. You should complain.
However it is strange that they called you. You should make sure that the caller was genuine and did not steal your details.
2007-02-08 00:22:57 · answer #11 · answered by Anonymous · 1⤊ 0⤋