Team work mistakes, how not to acuse anyone...?

Question

Hi, I was in charge for the delivery of some posters signs that were asked to print by a person whom I told that the deadline was already too short and that it would be very hard to meet; we had to finish it by 6pm and took it all the way to 10pm, the question is that the final client does not know that I received the job the same day instead of two days before that it was given to my client.

I need to make the invoice and at the same time try to explain why I was late since they think I received this job two days before, but I dont want to end acusing the person who gave me the job that very same day...

Any ideas on how to explain this situation without pointing all the faults on my direct client? I just want to be diplomatic.

Thanks for your advice!

Answer 1

Put the actual date on the invoice. Don't draw attention to it. It would be wrong to falsify records. If someone asks for details, politely explain. Most computer invoice systems automatically date the invoice. Include a copy of the original order. Allow your direct client to explain to the final client why the order was not placed previously. Perhaps he was shopping for the best pricing?

Good Luck

Answer 2

Well, I would write on the invoice the exact date and time that you were given the order, and the exact date and time that the order was complete. Your direct client screwed up. That's not your fault. If the indirect client demands a discount, throw him 10% off, but only if he makes a stink.