I've used Netflix for 3 years now, and since the beginning of 2006 I've noticed that it takes much longer for them to process my returns and new rentals. Sometimes it takes as long as 6 days for me to receive a new movie after sending in one I've already viewed. Is this a Netflix problem, a Postal Service problem, or both? I don't feel like I'm getting as much value for my money, especially since they raised their rates last year.
2007-02-07 09:50:01 · 8 answers · asked by texastailfeathers 2 in Entertainment & Music ➔ Movies
It's not about location to distribution centers. It's about throttling. They slow down your service when you send back movies fast. They don't want you to have more than 2 movies per week. Search google for Netflix throttling.
2007-02-07 10:17:48 · answer #1 · answered by Anonymous · 0⤊ 0⤋
I just joinned netflix i find it only takes 3 days for me to send and get new ones back maybe you are in an area where lots of people have joinned and it is a little hard for them to deal with mass amounts from the same area. As for the postal service you should get emails telling you when Netfilx recieves a movie and when they are shipping it so that would be one way to know if it takes more than 2 days for them to get it or send it, i would question the postal service more. hope this helps
2007-02-07 09:55:20 · answer #2 · answered by sweet_lil_devil18 1 · 0⤊ 0⤋
If you are lucky enough to have a distribution center near your home then you get pretty good turn around. I usually can send off a movie on a Monday and get a new movie in the mail by Wed,...pretty quick turnaround if you ask me.
I did notice a slight lag in service around Christmas time. I figure it was due to large volumes of mail,..postal days off, and new subscriber overload.
2007-02-07 10:00:57 · answer #3 · answered by sw_fan2000 2 · 0⤊ 0⤋
I don't think it has to do with anything spiritually. The people that deal with customers "customer service" are not as valued anymore. Its all about profits for the stock holders. I worked in customer service and we were given no power to even help the customers, we were paid a low wage and forced to try and sell products when people called in with complaints. I though when I applied to work there I would be helping people, not being turned into a sales rep.
2016-03-29 09:59:35 · answer #4 · answered by ? 4 · 0⤊ 0⤋
I have also been a long term Netflix customer and I definitely agree. When I sent in my last movie it took a few months before my next movie. I might switch over to the new blockbuster deal if I were you because I am considering it.
2007-02-07 09:54:46 · answer #5 · answered by dabric13 1 · 0⤊ 0⤋
I think a lot of it has to do with the postal system and how close you live to a distribution center....
I am not sure about that throttling thing....
sometimes there is a delay because the movie is not available at that distribution center and they have to ship it from a different distribution centre...
2007-02-09 07:30:06 · answer #6 · answered by Kookie 5 · 0⤊ 0⤋
Yes! So I switched to the Blockbuster online and they are just as fast as Netflix used to be, and $2.00 cheaper per month! And you can return the movies in the store!
2007-02-07 09:52:27 · answer #7 · answered by Mrs. Wifey! 3 · 0⤊ 0⤋
No problems here. We live in Lexington KY and the disc go back to Louisville KY. Turn around is a couple of days.
mld4165
2007-02-07 09:59:15 · answer #8 · answered by mld4165 2 · 0⤊ 0⤋