explain how skills and techniques enhance customer service?

Answer 1

Jenny, since you don't say exactly which skills or techniques you have in mind, here are some general examples:

The more quickly and efficiently any customer complaint or query can be handled, the more pleased the customer will be, and the more the company comes out looking like a good company to do business with. Studies show that dissatisfied customers are far more likely to criticize a company in public than satisfied customers are likely to praise it. Presumably because most people take good service for granted and only really pay attention when things go wrong.

1. Listening skills - find out exactly what a customer wants/doesn't want rather than your interpretation of what they might want or should want; avoids wasting time and costly mistakes; helps to encourage repeat business.

2. Creating rapport - makes the customer feel valued, reduces friction when a customer is complaining; helps the customer service agent feeling less stressed

3. Communication skills - communicate in a pleasant, confident manner and make sure the customer understands what is being said, avoids unnecessary misunderstandings, unrealistic expectations and time wasting. To a customer, when the customer service agent looks good that makes the whole company look good.

4. Emotional/Social Intelligence - manage your own emotions and those of the customer to make the interaction as satisfying and stress-free as possible

Hope this helps

Answer 2

The more skilled you are the better able you are to answer customers and provide quality service, same for techniques - provided they are best-case and assist in top drawer service

Answer 3

Hi!
Speaking as a customer, I like it if:
the customer service person has social skills (skills)
&
if he or she knows the ins & outs of the business he works for (techniques)
Peace & Love

Answer 4

Hi, in my humble opinion, you could be the most skilled person in the world but be lousy at the job. The most important thing, I feel, is how coustomers are treated, make them feel as though they are the only one who matters, always be polite and if you don't know an answer to a question, be honest and say that you don't know but you'll do your utmost to find out. There's nothing worse than making something up because you'll end up looking silly and possibly you could ruin the company reputation.
cheers Morsel