If you are selling something on eBay, and you get a question from a potential buyer where the answer is clearly in the description, should you still respond to the buyer's question?
I spend a lot of time on my eBay auctions and store descriptions to eliminate unnessesary emails so I don't have to answer the same question over and over again.
At the same time, I wonder if, just out of courtesy, should I really have to answer them? Can I just say thanks for your question please re-read the listing for your answer? I just don't have a lot of time to chit chat.
I'd appreciate your thoughts. Thanks!
2007-02-06 02:40:31 · 9 answers · asked by Rosebee 4 in Business & Finance ➔ Small Business
Yeah, just tell them to re-read the listing. But be nice, they are potential buyers.
2007-02-06 02:48:15 · answer #1 · answered by Chevy Girl 3 · 0⤊ 0⤋
You have to remember that you are the seller. Your main task is to sell your goods. Part of being a salesman is to be courteous, but focused on making the sale. You should also remember that anyone can make a mistake.
You should provide an answer, but also mention that the ad provided that information. Maybe you could use "a one size fits all" answer, and use it whenever the occasion arises.
And most importantly, thank them for reading your ad (even if they missed a few points!)
2007-02-06 02:50:58 · answer #2 · answered by Icanhelp 3 · 0⤊ 0⤋
I sold motorcycles on ebay for a few years. I understand exactly what you are going through. Many of the questions I received left me shaking my head in disbelief, and asking...did you not read the listing, or are your eally that st___?
At the end of the day though, it behooves you to answer each question as though it were valid. Many people do not read the entire listing, or simply do not understand your vernacular.
Any time we try to sell something, we place ourselves in a customer service situation. I have in the past answered emails thinking this is a waste of time, and been surpirised to find it lead to a gaining a customer, and repeat business.
You owe it to yourself to follow up on each and every lead.
2007-02-06 03:26:21 · answer #3 · answered by thomy8s 4 · 0⤊ 0⤋
Yes you should answer them. But qoute from the listing itself with something along the lines of:
Per the instructions contained within the listing: "This part of the listing explains the question they asked"
That way you are not making idle chit-chat and merely restating something you have already written. I can understand your frustration to people who do not follow directions, but if you are truely concerned with conducting business, these are the sacrifices you have to make.
2007-02-06 02:50:51 · answer #4 · answered by Scottee25 4 · 0⤊ 0⤋
As a courtesy you should answer the question...remember you are selling not only a product but yourself as the business...also direct them to the questions section to let them know that many answers could be found there...also answer the question as thouroughly as possible
2007-02-06 02:49:32 · answer #5 · answered by kerfitz 6 · 0⤊ 0⤋
Yes if they are a potential buyer you should.They are obviously interested in the item and if you don't answer they may move on and buy something else.
2007-02-06 02:48:57 · answer #6 · answered by J♥R♥R 6 · 0⤊ 0⤋
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2016-09-28 12:07:50 · answer #7 · answered by ? 4 · 0⤊ 0⤋
If you want to make a sale
2007-02-06 16:31:33 · answer #8 · answered by Anonymous · 0⤊ 0⤋
Yes, be polite or you could lose a sale.
2007-02-06 02:49:28 · answer #9 · answered by notyou311 7 · 1⤊ 0⤋