I've had problems from getting a computer with video cards in it that werent compatible with the motherboard, to waiting a week for a $10 cable that was supposed to be in stock and shipped overnight....I've referred tens of thousands of dollars of business to them, but will never again!!!!! There product could be the best in the market, but with this kind of support you're better off going to some retail chain to purchase computer.
2007-02-06 02:24:58 · 5 answers · asked by LOLA 1 in Computers & Internet ➔ Hardware ➔ Desktops
http://support.dell.com gives online support.
Otherwise, technical support:
Hardware Warranty Support
(Please have your Express Service Code ready when calling)1-800-873-142024/7
XPS Hardware Support
(Please have your Express Service Code ready when calling)1-800-232-854424/7
Dell On Call
Spyware/Virus, 3rd Party software, How-to questions
(Fee-based Support)1-888-236-335524/7
Sales support:
Make a Purchase or Pricing Information
Sales Representative1-800-999-3355Mon.-Sun.
7am - Midnight CST
Automated Order Status
( 9 digit order number required)1-800-433-901424/7
Dell Rebates1-800-969-5814Mon.-Fri.
6am - 11pm CST
Sat.-Sun.
8am - 11pm CST
Spare Parts and Accessories
Purchase your Upgrade, Accessories, or Replacement Parts1-800-357-3355Mon.-Fri.
7am - 9pm CST
Sat. & Sun.
8am - 6pm CST
Customer service support
Automated Order Status
( 9 digit order number required)1-800-433-901424/7
Dell Rebates1-800-969-5814Mon.-Fri.
6am - 11pm CST
Sat.-Sun.
8am - 11pm CST
General Customer Service Questions
(please have your order number ready when calling)1-800-873-2244Mon.-Sun.
7am - 9pm CST
XPS Customer Service Questions
(please have your order number ready when calling)1-800-964-8321Mon.-Sun.
7am - 9pm CST
Financial support:
Dell Preferred Account/ Dell Financial Services1-800-283-2210Mon.-Fri.
7am - 8pm CST
2007-02-06 02:46:10 · answer #1 · answered by livingtowrite 2 · 0⤊ 0⤋
Dell. Only three keystrokes away from hell. I don't think it's a coincidence. Yer in Dell - hell, dude.
My husband literally spent hours and hours on the phone with their tech support, getting nowhere with a computer that had some real problems. A new computer.
My advice.... buy your computers at Sam's club from now on and purchase an extended warranty. They will work with you. It's the only way to go.
2007-02-06 02:34:50 · answer #2 · answered by ineeddonothing 4 · 0⤊ 0⤋
I agree with you. When I first got my desktop, I called for some information and the man that answered acted like he had better things he could be doing! I almost said something evil to him, but I held my tongue. Good luck.
2007-02-06 02:33:40 · answer #3 · answered by Cori 3 · 0⤊ 0⤋
the mothership returned from her maiden voyage and beamed back all the smart techie's at Dell. Sorry.
2007-02-06 02:42:23 · answer #4 · answered by Yahoozula 2 · 0⤊ 0⤋
yes, you will get this with most companies, they have an onscreen responce list. That is, when you say something, they look it up and find their responce. It's pretty dumb.
2007-02-06 02:36:18 · answer #5 · answered by Anonymous · 0⤊ 0⤋