I need help getting rid of a worm that has fake symantec norton anti-virus boxes that pop up all over.?

Question

The symantec boxes says that my email cant be sent because......it looks like it is coming from symantec norton anti-virus but it isn't. I scanned my pc with updated norton, but it couldn't delete whatever it found. Believe it may be w32 spybot, but im not certain.

Answer 1

There is no way I can help you try to remove a virus if I do not know the name of it, but try these below and they should do the trick.


Download and update and scan with http://www.ewido.com

Remove all it finds...

Then uninstall your freakin Norton crap (Norton Sucks)

And get the AVG FREE antivirus, its much better
http://free.grisoft.com/freeweb.php/doc/5390/lng/us/tpl/v5#avg-anti-virus-free

Answer 2

2

Answer 3

According to symantec
W32.Spybot.Worm is a detection for a family of worms that spreads using the Kazaa file-sharing network and mIRC. This worm can also spread to computers that are compromised by common back door Trojan horses and on network shares protected by weak passwords.

1)Check and see your windows is patched with the latest updates
(2) Get you self a good antivirus or a free one .
(3) Do an online virus scan to check if you still have any other viruses in your computer. And let us know if the online virus scan still finds any virus or spyware .

Answer 4

Can you find the option in your antivirus that is Boot scanning? It means when you restart your computer it starts scanning your computer before log in to Windows.

If you can find it, then it should solve most of the problem. If not, download this software, http://files.avast.com/iavs4pro/setupeng.exe

After installation, in the main menu of the program go to Settings and click on Schedule boot time scan. (It's not as complicated as it sounds, it's user friendly and very easy to use).

I am using this software and it works great for me. It's the best free antivirus program (by reviews).
_____________________________

After you get rid of all the viruses, I suggest you download this program http://dw.com.com/redir?pid=10399602&merid=69274&mfgid=69274
All the software I recommend here are from top companies and should do very well to protect your computer from future infections.

Answer 5

Discovered: August 14, 2005
Updated: January 28, 2007 10:22:38 AM
Also Known As: W32/Sdbot.worm!MS05-039 [McAfe,
Type: Worm
Infection Length: 267,264 bytes
Systems Affected: Windows 2000, Windows 95, Windows 98, Windows Me, Windows NT, Windows XP


The following instructions pertain to all current and recent Symantec antivirus products, including the Symantec AntiVirus and Norton AntiVirus product lines.

Disable System Restore (Windows Me/XP).
Update the virus definitions.
Find and stop the service.
Run a full system scan and delete all the files detected.
Delete any values added to the registry.

For specific details on each of these steps, read the following instructions.

1. To disable System Restore (Windows Me/XP)
If you are running Windows Me or Windows XP, we recommend that you temporarily turn off System Restore. Windows Me/XP uses this feature, which is enabled by default, to restore the files on your computer in case they become damaged. If a virus, worm, or Trojan infects a computer, System Restore may back up the virus, worm, or Trojan on the computer.

Windows prevents outside programs, including antivirus programs, from modifying System Restore. Therefore, antivirus programs or tools cannot remove threats in the System Restore folder. As a result, System Restore has the potential of restoring an infected file on your computer, even after you have cleaned the infected files from all the other locations.

Also, a virus scan may detect a threat in the System Restore folder even though you have removed the threat.

For instructions on how to turn off System Restore, read your Windows documentation, or one of the following articles:
How to disable or enable Windows Me System Restore
How to turn off or turn on Windows XP System Restore

Note: When you are completely finished with the removal procedure and are satisfied that the threat has been removed, reenable System Restore by following the instructions in the aforementioned documents.

For additional information, and an alternative to disabling Windows Me System Restore, see the Microsoft Knowledge Base article: Antivirus Tools Cannot Clean Infected Files in the _Restore Folder (Article ID: Q263455).

2. To update the virus definitions
Symantec Security Response fully tests all the virus definitions for quality assurance before they are posted to our servers. There are two ways to obtain the most recent virus definitions:
Running LiveUpdate, which is the easiest way to obtain virus definitions: These virus definitions are posted to the LiveUpdate servers once each week (usually on Wednesdays), unless there is a major virus outbreak. To determine whether definitions for this threat are available by LiveUpdate, refer to Virus Definitions (LiveUpdate).
Downloading the definitions using the Intelligent Updater: The Intelligent Updater virus definitions are posted daily. You should download the definitions from the Symantec Security Response Web site and manually install them. To determine whether definitions for this threat are available by the Intelligent Updater, refer to Virus Definitions (Intelligent Updater).

The latest Intelligent Updater virus definitions can be obtained here: Intelligent Updater virus definitions. For detailed instructions read the document: How to update virus definition files using the Intelligent Updater.


3. To find and stop the service
Click Start > Run.
Type services.msc, and then click OK.
Locate and select the service that was detected.
Click Action > Properties.
Click Stop.
Change Startup Type to Manual.
Click OK and close the Services window.
Restart the computer.


4. To scan for and delete the infected files
Start your Symantec antivirus program and make sure that it is configured to scan all the files.
For Norton AntiVirus consumer products: Read the document: How to configure Norton AntiVirus to scan all files.
For Symantec AntiVirus Enterprise products: Read the document: How to verify that a Symantec Corporate antivirus product is set to scan all files.
Run a full system scan.
If any files are detected, click Delete.

Important: If you are unable to start your Symantec antivirus product or the product reports that it cannot delete a detected file, you may need to stop the risk from running in order to remove it. To do this, run the scan in Safe mode. For instructions, read the document, How to start the computer in Safe Mode. Once you have restarted in Safe mode, run the scan again.

After the files are deleted, restart the computer in Normal mode and proceed with the next section.

Warning messages may be displayed when the computer is restarted, since the threat may not be fully removed at this point. You can ignore these messages and click OK. These messages will not appear when the computer is restarted after the removal instructions have been fully completed. The messages displayed may be similar to the following:

Title: [FILE PATH]
Message body: Windows cannot find [FILE NAME]. Make sure you typed the name correctly, and then try again. To search for a file, click the Start button, and then click Search.


5. To delete the value from the registry
Important: Symantec strongly recommends that you back up the registry before making any changes to it. Incorrect changes to the registry can result in permanent data loss or corrupted files. Modify the specified subkeys only. For instructions refer to the document: How to make a backup of the Windows registry.

Click Start > Run.
Type regedit
Click OK.

Note: If the registry editor fails to open the threat may have modified the registry to prevent access to the registry editor. Security Response has developed a tool to resolve this problem. Download and run this tool, and then continue with the removal.


Navigate to the subkeys:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\
RunServices
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\OLE
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Lsa

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\
RunServices
HKEY_CURRENT_USER\Software\Microsoft\OLE
HKEY_CURRENT_USER\System\CurrentControlSet\Control\Lsa


In the right pane, delete the value:

"Windows PNP Server" = "pnpsrv.exe"


Navigate to the subkey:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services


In the left pane, delete the subkey SVKP.


Navigate to the subkey:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\ENUM\ROOT


In the left pane, delete the subkey LEGACY_SVKP.


Exit the Registry Editor.

Answer 6

go to smartcomputing.com
they will tell you how.