HUSBAND LOSES FOB TO N REG. KIA CAR IMMOBILISER. GO TO KIA, THEY SAY IT'S NOT FACTORY FITTED, TAKE IT ELSEWHERE. WE DO. 2 PLACES CANNOT REPAIR CAR, WE FIND OUT THE IMMOBILIZER WAS FACTORY FITTED AFTER ALL. TAKE CAR BACK TO KIA. NOW KIA SAY THE IMMOBILIZER BOX WAS SMASHED, THEY WANT OVER £300 FOR NEW BOX PLUS £200 FOR 2 HOURS LABOUR. WE KNOW THE BOX WAS NOT SMASHED, WE CAN'T GET CAR BACK WITHOUT PAYING £200, WE TOLD THEM TO KEEP THE CAR AS THERE IS NO MOT OR TAX ON IT NOW, SO WOULDN'T BE ABLE TO SELL IT FOR WHAT WE ARE PAYING OUT FOR IT. WHAT WOULD YOU DO IN THIS SITUATION? SHOULDN'T KIA HAVE KNOWN THE IMMOBILIZER WAS FACTORY FITTED, TAKEN THE CAR AND MENDED IT STRAIGHT AWAY, THEN NONE OF THIS WOULD HAVE HAPPENED!
2007-02-05 07:35:03 · 7 answers · asked by Anonymous in Politics & Government ➔ Law & Ethics
Tell them you know it was not smashed and threaten to go to papers and trading standards or go to your local citerzans advice centre they will be able to help you
2007-02-05 07:45:02 · answer #1 · answered by ? 5 · 0⤊ 0⤋
Have you placed a complaint with KIA customer service department? Not at the dealership but with the actual manufacturer. Go to their online website and you should be able to place a complaint about the whole situation. If you are still making payments on it make sure to keep them up or they'll never give you any satisfaction. (This is assuming that you financed through them.) KIA makes a big deal about how wonderful their service is so if you are not given any good solutions from them you might seek out your local consumer advocate. Here in the USA many local TV stations like to do little reports on behavior such as this to warn people off of certain businesses. This may also make KIA start to give you what you deserve.
2007-02-05 07:47:17 · answer #2 · answered by psycho-cook 4 · 0⤊ 0⤋
Go see a lawyer. Nobody likes legal trouble. More often than not if your only asking them to fix it or replace it they will give it to you. It's only when you start making stupid demands that they will fight you on it. I had a problem with my partners motorbike getting damaged and we went to the local politician and he wrote a letter and we got our money that we were owed. So doing things like this does work. If by rights you shouldn't pay then don't. Take it further.
2007-02-05 07:46:17 · answer #3 · answered by biancajh 5 · 0⤊ 0⤋
Threaten to take them to small claims court costs about £10 this might make them think of costs take a look http://www.hmcourts-service.gov.uk/infoabout/claims/index.htm
2007-02-05 07:45:12 · answer #4 · answered by mcspaner 3 · 0⤊ 0⤋
Dump your husband. Get a new car.
2007-02-05 10:30:47 · answer #5 · answered by deadly 4 · 0⤊ 0⤋
threaten to go to the local papers!
2007-02-05 07:39:10 · answer #6 · answered by littlemermaid_72 3 · 0⤊ 0⤋
i know its all wrong but just be careful they dont charge you storage as well
2007-02-05 07:40:14 · answer #7 · answered by orphan boy 5 · 0⤊ 0⤋