Okay, I work for a major mattress retailer in canada, I'm not saying which one, but customers I deliver to are always driving me crazy. They're never prepared, they always have pictures hanging on the wall, driveway never shovelled or salted, bed still made and so on. The biggest one that bothers me is they always, and I mean ALWAYS, ask if I want to take the old one out first. I know how to do my job, I've been doing it for 4 years. Why can't they just tell me where the room is and just stay the hell out of my way? They're always expecting us to do stuff we're not allowed to do. They get a brochure that's attached to their reciept that says, we're not allowed to remove anything that's not a mattress or boxspring, we're not allowed to remove old frames from headboards or reattach them because our insurance doesn't cover it, but yet they always ask. Why? Basically, when my time is done on the job, what should I do to get back at the customers in the last two weeks I work here?
2007-02-05 02:03:11 · 3 answers · asked by little_timmy1983 2 in Business & Finance ➔ Careers & Employment
Look in the customer service world the customer is not always right but they still are your customer. Even though you state policy people are not always going to follow...
Look at it this way:
Have you ever been told that the cable man or other service person will be here between 9am -5pm? For me being a single parent and have to take a day off just to wait until 4:30 for the guy to come. Yeah it actually happens and it ticks me off but what can you do. Company reps say one thing and the deliver/service guy/gal has to deal with the end of the service: me a ticked off person for wasting my valuable time.
Sometime people are not prepared enough... If you are finding that more and more you may want to either tell your managers with the increasingly difficulties to the job at hand. Maybe floor sales are not doing their job accurately enough. Maybe a change in the policy with the customer needs to be addressed.
But if that is not the case, you need to seek another job with no customer interaction. Being in the hospitality field or ANY customer relations you can't "get back" at the customer because they could eventually hurt the sales of your company... Let go and move on don't let the small stuff get to you.
Good luck with it either way!
2007-02-05 02:24:24 · answer #1 · answered by De 5 · 0⤊ 0⤋
Nothing. sounds like youare doing the right thing just finding a new job. Remember, you never know when you will be dealing with that customer you just screwed in another way. Good luck.
2007-02-05 02:12:21 · answer #2 · answered by SGT. D 6 · 0⤊ 0⤋
get a different job
2007-02-05 02:12:36 · answer #3 · answered by Anonymous · 0⤊ 0⤋