My laptop has suddenly decided it does`nt have a cdrw/dvd drive any more!!!?

Question

My alienware laptop has suddenly decided it has no cdrw/dvd drive!!! its not in my drive listings it is not in my device manager its gone!!!!! no cds work in it as far as the computer is concerned it has no cd drive!!!!

have looked in the event vewer and found this:phillips cdrw/dvd scb5265 tx01 /5&8be5c&0&0.0.0 disappeared from the system without first being prepared for removal. hope that helps a little

Answer 1

If you can get into System Set Up, see if it shows up in there and if for some reason it has become unassigned.

Ron

Answer 2

To resolve this behaviour, follow these steps:
1. Start Registry Editor (Regedt32.exe).
2. Locate the UpperFilters value under the following key in the registry:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
3. On the Edit menu, click Delete, and then click OK.
4. Locate the LowerFilters value under the same key in the registry:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
5. On the Edit menu, click Delete, and then click OK.
6. Quit Registry Editor. NOTE: After you remove the Upperfilters value and the Lowerfilters value, if you notice lost functionality in a particular program, such as CD recording software, you may need to reinstall that software. If the problem recurs, consult with the software vendor for assistance.
7. Restart your computer.
STATUS
This is a known issue that can occur when you remove Easy CD Creator version 5.01 or earlier or DirectCD version 3.01c or earlier. This issue may also occur with Easy CD Creator version 5.01 and with DirectCD 3.01d or later.
MORE INFORMATION
There may be other third-party CD-writing software products that exhibit similar behaviour. Some or all of the troubleshooting steps in this article might apply if such a product also adds entries under the UpperFilters or LowerFilters value in the registry, either by adding its own filter drivers or by removing the registry keys and values outlined in this article that begin with:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

Answer 3

Sure you've thought of this, but if it's usb and you have recently used the 'safely remove hardware' icon, you might have accidentally removed the wrong thing! I've done it before with my flashdrive. Having said that, if you've restarted it, it would have re-installed it, so probably not.

Just ignore me!

Answer 4

My husband says to first make sure it is seated into the notebook. You may want to take it out and put it back in to see whether or not it is connected.

Answer 5

feel free to contact alienware support staff (who can help you solve this problem) at

http://support.alienware.com/Support_Pages/contact_support.aspx