2007-02-03 11:55:00 · 8 answers · asked by Anonymous in Business & Finance ➔ Careers & Employment
No...they almost never are, but part of good business is that you work HARD to take the blame and responsibility, and correct the problem so the customers keep coming back.
For every unhappy customer you have, there are 60 who will hear about it in the end, and will not visit your company.
(The customer tells 10 people, those 10 people tell someone, etc etc)
2007-02-03 11:59:26 · answer #1 · answered by gg 7 · 0⤊ 0⤋
No. No they are not always right. But, to make them happy, and to bring back their business, you have to kiss their ****. The waitress and cooks could have made everything right, perfect almost, but that customer decides to just nitpick at everything. Is that right?
I mean if the entree that the customer order wasn't what they were expecting and didn't taste like what they were expecting that's fine. But if the customer takes one look at the food and says, "What the hell is this?" Does that make him right?
To me that's just disrespectful.
2007-02-03 20:07:35 · answer #2 · answered by izzitonme 4 · 0⤊ 0⤋
Apparently the customer is never wrong, however, this does not mean they are always right ;) and customers are human just like everyone else and like humans, they make mistakes.
2007-02-03 20:04:15 · answer #3 · answered by Alex 5 · 0⤊ 0⤋
If I recall correctly, F.W. Woolworth coined that phrase in 1909, when asked what the secret of his success was in the world of retail sales. That was looooooong before there were 300,000,000 people in this country. Nowadays, the customer tends to be woefully misinformed on the nature of the business they are attempting to conduct, and unwilling to ask the appropriate questions to change that, as well as putting entirely too much stock in an old adage that has outlived its meaning. Next, please!
2007-02-03 20:07:30 · answer #4 · answered by rtanys 6 · 0⤊ 0⤋
They are right (in knowing what they want) . . .
But not necessarily right in their expectations that the business must accommodate them. The business may not have the product / service or may not have it at the price they are seeking.
2007-02-03 20:05:19 · answer #5 · answered by kate 7 · 0⤊ 0⤋
No, hardly ever!
I've had jobs where I had to deal with the public and i can tell you they are hardly ever right....but unfortunately we can't slap them or tell them off or we'd lose our job.
lol.
2007-02-04 12:30:19 · answer #6 · answered by .. 5 · 0⤊ 0⤋
HELL no---companies just try to brainwash employees about it.
What GG says is true-----but it never works like that for GOOD word-of-mouth!
2007-02-03 20:02:25 · answer #7 · answered by Anonymous · 0⤊ 0⤋
oh hell no most of the time they are wrong ......................anyways where i work but i am still polite
2007-02-03 20:02:51 · answer #8 · answered by undercovernudist 6 · 0⤊ 0⤋