2007-02-02 08:35:23 · 9 answers · asked by keith e 1 in Local Businesses ➔ United Kingdom ➔ Other - United Kingdom
Oh god I had this SAME problem......for days and days I was trying to get through....so much so I knew all the numbers to press (for what you want to choose from the list) in my head......
I then came up with a plan which ACTUALLY WORKED!.....
This is what I did .....
wait until 7.59 AM....dial the phone number less the last digit....watch the clock, the SECOND it turns to 8am dial the last number then press all the relevant numbers you want to get thru the choices (without waiting to hear the choices)....and VOILA!! I was thru immediately!!
give it a try, it worked for me!
(incidentally....I am no longer with British Gas....found out they were not only USELESS but the most expensive choice for supplying my electricity. I changed to EDF and am now saving between £5 and £10 a WEEK!!!!!!!!!)
2007-02-02 08:43:24 · answer #1 · answered by SonicSon 4 · 0⤊ 0⤋
There are various ways you can short cut through automated systems
The first thing to try is to press *0 this can take you straight through to an operator.
When it askes you to press 1 for this, 2 for that etc don't press anything and the system thinks you have one of those old rotary phones and puts you through to an operator.
If it is a voice recognition system and askes you to speak mumble or stay silent, again it will put you through to an operator.
If all else fails press the option for finance and you normally get straight through and request they transfer you, dependant on the companies queueing system though this one can back fire as you will be given low priority and put at the end of the queue.
2007-02-02 08:52:37 · answer #2 · answered by jane h 1 · 0⤊ 0⤋
I once tried phoning the complaints dept to complain about waiting times on the general phone line. I was told I would have a wait of twenty minutes to speak to an adviser!
They have also owed me ninety quid for almost two years. They refunded it once - and added it straight back on the same bill.
The best thing to do if you have a serious complaint that they arent addressing is to complain to energywatch. You can do it on line on energywatch's site.
2007-02-02 08:41:05 · answer #3 · answered by jeanimus 7 · 0⤊ 0⤋
Best thing is to ring sales you will get through straight away if they say they can't tell them if that's the case you will change supplier and they will put you through Good luck I know what it is like.
2007-02-02 08:38:51 · answer #4 · answered by Bernie c 6 · 0⤊ 0⤋
Go to the website *say no too 870.com*, there you will find alternative tele numbers that will bypass the usual queues. I use it all the time, usually they take you direct to customer services.
2007-02-02 08:39:00 · answer #5 · answered by tucksie 6 · 0⤊ 0⤋
when asked to press buttons on your phone dont the automated voice will not understand and will put you through to a human being (well sombody acting like one)
2007-02-02 08:44:52 · answer #6 · answered by darren c 1 · 0⤊ 0⤋
yep ring 0800111999 say you think you smell gas, they will be there in less than 3 hours if not less
2007-02-02 10:35:17 · answer #7 · answered by linda_oneill49 1 · 0⤊ 0⤋
Change suppliers. It will probably be cheaper too.
2007-02-02 08:47:30 · answer #8 · answered by Steve K 4 · 0⤊ 0⤋
Change company
www.uswitch.com
2007-02-02 08:38:24 · answer #9 · answered by footynutguy 4 · 0⤊ 0⤋