I manage a very busy clinic in a large hospital; I supervise four staff; two are younger than me, one is my age and one is older than me. The difficulty is, the older woman has begun making mistake, really bad ones. She tends to be a little dotty and forgetful anyway, but we tolerate it and work around her, because she is loyal and pleasant to work with. In the past five months, her mistakes have been horrendous; one costing the clinic a lot of money; it's like she has completely lost her focus. I've noticed her typing, never fast, has slowed down to nearly full stop. Have tried to find out if there are any stresses in her life; but she seems her usual happy, dotty self. The trouble is, her errors have now come to the attention of senior management, and as her boss, I have been asked to address the situation. This is going to be hard; she is an obliging and supportive woman. How do I tackle it without alienating her?
2007-02-02 07:14:36 · 7 answers · asked by marie m 5 in Family & Relationships ➔ Other - Family & Relationships
Tread carefully. Especially because you're younger than her, she might resent you pulling rank. So sit her down over a cup of tea or something, ask her how things are going, and then gently and tactfully mention that you've noticed she's having some difficulties lately and would she like to talk about it, is everything OK with her (you can't tell just by looking at her what's going on in her life). If she's not in a state of breakdown after that, still very gently and non-judgementally, point out that your seniors have noticed it too and would she be able to pull it together a bit more - and say that you'll help her any way you can if there is a problem. Also, make sure she realises you're not there to find out what's up so that you can take it straight to management - you're on her side.
2007-02-02 07:25:12 · answer #1 · answered by whitequeen2000 2 · 2⤊ 0⤋
Talk to the whole team together and say that you will be talking to them all individually to identify any potential problem areas or training requirements as management have noticed that work quality is slipping overall.
It is no good bashing her over the head with it, if you approach it with a positive view of sorting it out to you should be fine.
It's always a hard one, but you have to remember as a manager you have a responsibility to get the staff to do their job properly and sometimes that does mean being tough, but only as a last resort.
Good luck.
2007-02-02 07:21:19 · answer #2 · answered by Anonymous · 1⤊ 0⤋
Rule one of leadership: Delegation. You are ultimately responsible for the health of all the patients, and if she was to make a clerical error on one of their files.... You will have to alienate her, but tell her the truth...You have been asked to approach her with regards to her productivity and work standards. This needs to be dealt with before YOUR job comes into question. Ask her if she needs time off, because it appears that she may have some domestic troubles. As I said before, people's lives may be affected by her diminishing abilities.
Hope this helps!
2007-02-02 07:24:23 · answer #3 · answered by Anonymous · 1⤊ 0⤋
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2016-12-13 07:16:58 · answer #4 · answered by bustamante 4 · 0⤊ 0⤋
have you not thought she might have a problem
try and talk to her maybe get her to go to her doctor there could be many things it could be and if you tell her whats going on and your boss has noted the mistakes she is making she may open up to you if she is ill
2007-02-02 07:59:10 · answer #5 · answered by top cat 4 · 0⤊ 0⤋
You will have to sit down and tell her,start with the positives and move on to what she needs improve on and set targets and tell her when you are going to review these targets and end it on a positive note.
2007-02-02 07:46:11 · answer #6 · answered by Anonymous · 0⤊ 0⤋
Tell her you are concerned - perhaps she is unaware that things have changed, perhaps its medical - be the friend and not the boss.
2007-02-02 07:19:29 · answer #7 · answered by intelligentbutdizzy 4 · 0⤊ 1⤋