I've been given a new lap top for christmas with norton alredy on it. The 60 day free trile has elapsed so unfortunatley I have a trojan on my LT. I've been trying to delete it from my programs to install a new anti viruse of some sort, but it wont allow it. Now I can't start up my internet. (I am a new user)
2007-02-02 06:39:47 · 10 answers · asked by rosco 1 in Computers & Internet ➔ Security
It's such a pain to try and uninstall Norton...try the Norton Removal Tool, it works 99% of the time to completely remove Norton:
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039
2007-02-02 06:42:45 · answer #1 · answered by Yoi_55 7 · 2⤊ 0⤋
How do you know you have a trojan without norton to tell you. Norton would have quarantined that before closing down What sort of trojan is it and why cant you start up your internet you need to give more detail non internet is not usually hand in hand with no anti virus really you should have installed your new AV before the evaluation on norton finished. good luck if you give more detail people can have another think
2007-02-02 06:51:19 · answer #2 · answered by Fred c 2 · 0⤊ 0⤋
I had a trojan and the only thing that would get rid of it was AVG. Be aware that if something is free it might not be the best and if you download too much free stuff they will all fight and use up your virtual mem. The norton uninstall from the control panel leaves several parts of the programme lurking on your hard drive and is a pig to eliminate totally without professional help. It seems its all down to preference on AV progs etc as to which one you use. Good luck
2007-02-02 08:57:28 · answer #3 · answered by Anonymous · 0⤊ 0⤋
Use START >>> CONTROL PANEL >>> ADD OR REMOVE PROGRAMS
Once you've done that find the Norton folders usually in Program Files >>> delete this directories
I really like AVG for an anti-virus program. They have a free version, don't bug you with spam and have proven to be really effective.
2007-02-02 06:42:51 · answer #4 · answered by Gary 3 · 0⤊ 1⤋
Use Symantec's own removal tool, like Yoi_55 says, even they admit Norton's a b*gger to get rid of!
I'd recommend either AVG or Avast, both free to download, as anti-virus - only run one at a time though or they'll fight.
And Ad-Aware SE Personal (free again) as an excellent antimalware tool, as is Spybot S&D.
Hope this helps.
2007-02-02 06:51:56 · answer #5 · answered by champer 7 · 0⤊ 0⤋
When I got rid of Norton I just opened the
the control panel clicked on it and that was that
After norton I downloaded AVG and its fine.I
have AVG 7.5 hope this helps.
2007-02-02 07:09:05 · answer #6 · answered by shirley m 4 · 0⤊ 0⤋
go to start /control panel /add or remove programs scroll down to Norton / and delete it from there restart your lap top and install your new anti virus software
good luck
2007-02-02 06:49:53 · answer #7 · answered by top cat 4 · 0⤊ 0⤋
Put the Yahoo Messenger in the to be ignored files on your Norton Anti-Virus Product...had the same thing...
2016-05-24 05:44:58 · answer #8 · answered by Anonymous · 0⤊ 0⤋
start setting control panel remove/install programs look for norton remove but this wont get rid of virus as its only new laptop id restore to factory settings to get ird of virus and that will fix internet etc.
2007-02-02 06:45:22 · answer #9 · answered by Nutty Girl 7 · 0⤊ 0⤋
Download Registry Mechanic
2007-02-02 06:42:37 · answer #10 · answered by Anonymous · 0⤊ 2⤋