Anyone ever have any luck talking to a Dell customer service person, that is in America?!?!?

Question

I purchased a new Dell a week ago, got it 2 days ago, set it up and went through the usual start-up/set-up stuff, it went into the automatic updates for windows, restarted and wham, already screwed up. I got it to start up in safe mode and everything seemed fine so restarted in normal mode, no go, operating system missing. It has the new Vista, unfortunately. Called Dell and went through all the stupid automated responses, i really hate those, finally got a technician, who had me do some tests on the hard drive, which was a slow process so he said he would call back. Ended up 2 hrs later me calling them back, same ordeal, this tech didn't have a clue, pcrestore doesnt work, so just reinstalled the vista program, left it at that til the next day, called back, going nuts, different tech, same stupidity, no pcrestore, no antivirus program i paid for, gave me a number to call for that, told me I wouldn't have pcrestore anymore, gees, thanks alot. $1500 for this?!?! Any thoughts?

Just curious, does dell even have a real customer service department and how the heck do you get in touch with them?!?!
P.S. I would love to have my XP Professional back, Bill gates can keep his Vista!!

Answer 1

Never talked to one in the U.S. and they are based in Nashville.They have everything farmed out to India and wonder why people arent buying their computers.Bad service and not so great a computer=a bad taste in my mouth.I have dealt with Dell can you tell?

Answer 2

I hate calling Dell for tech support. They suck. But, if you can get them to send a technician to your house to analyze the problem, that will definitely make your life a lot easier. So i would call them, wait yet again (sorry, it sucks, but its gotta be done), and tell them that either get a technician to your house or your sending the computer back for a refund.