My Internet connection keeps disconnecting whenever I try to send email. It receives mail fine.?

Question

Is this a problem with my computer or with my internet provider? I have Norton Antivirus and I just scanned and I don't have any virus.

Answer 1

Danutti is correct, assuming this is dial-up and you are using Outlook Express, Click on Tools, then options, then connection, then remove the check from hang up after sending/receiving

Answer 2

This is the kind of question that will get you a lot of different answers and most (or all) will be good.

You could try making sure your internet cables are connected tightly and don't move or wiggle easily.

If the problem is consistant, the first answer up there is a good one. It the problem is intermittant, you may be hitting heavy traffic, meaning it's a problem for your provider.

(But if it's a provider problem, ALL of your internet functions will be lousy, not just e-mail.)

If you have a box with flickering lights, watch them. You should have a light that says "rec" and one that says "snd", referring to send and receive. These lights tell you when the internet is being used. If one or both of them is constantly off, your internet connection is lost.

Answer 3

You need to check the fan in the UPS.The same thing happened with my computer and i tried all the things listed in the other answers but somehow a technician air blowed the dust around the fan and it was as good as new.Its definitely Worth a try,you could even do it yourself.The theory behind this is that when dust and dirt blocks the fan it doesnt serve its purpose and the hard disk heats up resulting in disconnection whenever you try downloading a big file or sending mail.
Cheers.

Answer 4

Disconnecting... Check you e-mail settings. Maybe you programmed it by CHECKING the box that says "Hang Up After sending".

Good luck and Happy Computing!

Answer 5

dialup??????