I feel I have been conned by my orange vendor?

Question

I have been with orange for years. I was called in to the shop get an upgrade, I was 6 months into a 12 contract i was told i,d spent so much i had qualified early for an upgrade. after 12 months i wanted to upgrade again and was told the rules (orange) had changed and there was no automatic 12 month upgrade. The problem is I went to check this with orange and was told I was on a 2 year contract taken out when I upgraded, I would never have agreed to that and feel I,ve been conned, I signed a contract, but assumed it was for 12 months. I know people will say I should have read it, but I trusted the guy, I know if i go back to the shop things will turn ugly. does anyone have advice on how to get out of this peacfully.

Answer 1

I would ask Orange if they can contact the vendor as i would say this is false advertising and i'm sure Orange would not be happy with their vendors making them look bad. That way, its not through you and you dont have to face them in person. If Orange want your custom, they should try and help you. Maybe even offer you an upgrade regardless if they know how strongly you feel about this.

Answer 2

Sadly they can turn around and say there was a clause in the small print of the contract you signed, my advice is to threaten legal advice it works a treat every time.

Answer 3

Did you look at the paperwork when you signed it? You will have a copy of the CIF ( customer information form). It gives listed what you requested. It would have said in black and white the contract legnth you agreed to.

Answer 4

Every mobile phone company cons you on their contracts, deal with it like the rest of us. They are always within their rights because they do it to everyone just to mess us about.

Answer 5

BECAUSE YOU HAD SIX MONTHS REMAING ON YOU ORIGINAL, CONTRACT AND MOST CONTRACTS ARE FOR 18 MONTHS THEY WOULD HAVE JUST ADDED THE TWO TOGETHER.