How can I get a response from Symantec about my anti-virus program I purchased. It has been charged to my credit card, and I can't get any response from them. I received a confermation of my order, but when I try to check my order status it says can't locate order. I hate to think that a company like Norton would use my credit card without getting my product to me. On the confermation, it said it would be shipped to my address, that has been over a week ago. I called my credit card company and it has been charged to my account. What can I do?
2007-01-31 16:44:21 · 3 answers · asked by Bernadine H 1 in Computers & Internet ➔ Security
I hope you kept the confirmation of your order. The order number should be on it.
Can't you e-mail customer service and give the order number? In fact, if you didn't delete the confirming e-mail you could "reply" so Symantec would have all the necessary information to trace your package.
Our mail these past couple weeks has been like the pony express and I don't think these things are mailed out first class. Symantec is pretty good to deal with.
2007-01-31 16:51:48 · answer #1 · answered by TheHumbleOne 7 · 0⤊ 0⤋
Symantec is called 'the black hole' because they buy up good programs to remove competition and then nothing good comes out.
If you received a confirmation of your order it should have a tracking number on it and it is up to Symantec to trace it and get it to you.
I am talking from experience as it happened to me.
But don't let the credit card company off the hook. They have a responsibility also. Just because it has been charged to your account does not mean you should pay it. I go to the company or bank and tell them I don't pay for goods I don't receive and tell them they can whistle Dixie. It is amazing how fast they move once they realize that you are serious. And here is a question which has nothing to do with me really but I do wonder why you pay for an anyi-virus program when there are several for free such as AVG and Micro Trend who will scan your computer on the spot for free.
Good luck.
Henk
2007-02-01 01:07:59 · answer #2 · answered by Anonymous · 0⤊ 0⤋
give it some time, shipping can take longer than a week
2007-02-01 01:12:38 · answer #3 · answered by herewegoagain 2 · 0⤊ 0⤋