Gratuities in NJ?? Click to see rest of question...?

Question

I used a certain shuttle service and was charged almost 30% gratuity directly to my credit card. The only charge that was directly stated in an email to me was the actual fee ($51) for the shuttle service and "gratuities, toll, and parking" which were not directly stated. I called the company to see what the extra charge was and was told that it was for gratuity as there were no tolls or parking fees. Is it legal for a company to charge an undefined amount of gratuity and make you pay for it? Can I legally ask the company to take the gratuity charge off of my bill as I gave the driver a cash tip? I did not know at that time that the gratuity had already been charged to my credit card.

Answer 1

I would call me credit card company and dispute the complete charge. The shuttle service would then give the break down to the cc company and you could settle to pay the amount you owe.